Non Technical question ! ! !

[varian_1]

Hi All,

My HP-UX 11i aCC & C/AnsiC compiler CD got damage the details are as below,
Can anybody let me know how I will get replacement of the same from HP. I have the required Customer ID & Code Word.
***********************************************

Disk Part Number : 5012-0009
HP Order Number : 24VO465710012975213 & 24VO465710012975214
DATED : 02/19/2002
***********************************************
Information Retrieved from Server

#CD_part_number Customer_Id IdType Codeword
5012-0009 "U94UGETAT4J6" CUST_ID 1MR027P0M-FB-22S
5012-0009 "TJAHGETAT4JJ" CUST_ID Q4R0VV77DCM5444K
***********************************************

Thanks in Advance

Regards
Walter

[Alexander M. Ermes]

Hi there.
Contact your local HP support aan ask them
or order it thtrough the ITRC.
Rgds
Alexander M. Ermes

[Bharat Katkar]

Hi,
I assume you are working in India.
Call HP Support at Bangalore (India).
Toll free no. is 1600447737
See the link below for more information:

http://welcome.hp.com/country/in/en/contact_us.html

Regards,

[varian_1]

Hi,

Thanks for reply.
I got these HP-UX CDs from my US office in Feb 2001. & now HP US is asking for Support ID, but I have not taken any support service from HP so I don,t have support ID.

Please help

Regards
Walter Crasto

[Bharat Katkar]

HI ,
You need Support ID to get the support from HP. Well if by any chance you have support aggrement but you don't remember the ID then you can try providing them with the Server Serial no. or the System Handle which you will get it from the Installation Reports.

If you don't have any thing of these then there is problem, probably you need to contact some other customer location where you can get this CD's or ask any other SysAdmin friend to provide you the same temporarily.

Regards,

[varian_1]

Hi All,

I don't know how to get this damage CD replaced. I have received these CDs in Feb 2002 from my US office,
Now none of my server is under support contract of HP & HP is asking for support ID as they are treating this replacement of CD is as new Installation Of compiler.

Regards

Walter Crasto

[varian_1]

Hi,

Can anybody tell how to order thru itrc. Also is compiler aCC 3.30 version is available.

Regards

Walter

[Bharat Katkar]

Hi Have a look at this site. Don't think you can order this from ITRC.

See the link below:
http://h21007.www2.hp.com/dspp/tech/tech_TechSoftwareDetailPage_IDX/1,1703,1857,00.html
http://h21007.www2.hp.com/dspp/tech/tech_TechDocumentDetailPage_IDX/1,1701,1255,00.html

aCC Compiler
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=63674

aC++ Compiler
http://software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B3913DB

C/AnsiC
http://software.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B3901BA

Regards,

[Thayanidhi]

Hi,
First, Never publish the cd part number and code words on forums!! HP may not like it.

Only HP can give latest application CD along with codeword for unlocking it.

If same CD is available with your friends then you may use as you have the code already with you.

I don't see any other alternate!

TT

[Mei Jiao]

Hi,

I agree with TT.

Please refer to this website:
http://h21007.www2.hp.com/dspp/tech/tech_TechSoftwareDetailPage_IDX/1,1703,1743,00.html#11.11

Compiler Version A.03.30 Base Release Available on the March 2001 Application Release CD (swlist bundle C.03.30.01)

You must have a valid support ID if you want to order for the Application CD, the support ID can be Serial Number or System Handle.
However, even you have the the support ID, I think Contract Admin will give you the latest version of Application CD only.

Hence you need to check with other SysAdmin or others who has this version of Application CD (March 2001, swlist bundle C.03.30.01), then after you put on the codeword you will be able to install the Compiler A.03.30 from there.

Hope the above helps.