On-site Time and Material support for HP-UX 10.20

[Anthony Arindaeng]

Just wondering if anybody know if HP will still provide on-site time and material support for systems running HP-UX 10.20? I know that the HP-UX 10.20 has been obsoleted since June 30, 2003.

[Joshua Scott]

There is no software support available for HP-UX 10.20 Hardware support is still available for some systems that run 10.20

[Anthony Arindaeng]

I'm particularly interested in HP-UX 10.20 software support. Maybe I shouldn't use "Time & Material" term as this pertains more to hardware support. I just want to find out if there's any kind of support HP will provide (officially) for HP-UX 10.20.
Thanks

[A. Clay Stephenson]

I think the term that you are looking for is "best effort". I know of a few cases where HP has recently done that for 9.07 but they make no promises for obsolete OS versions.

[Steven E. Protter · Accepted solution]

If you contact your local HP rep, your question would be answered.

If this were a strict software deal and it would not interfere with my job, I'd offer to provide support on a dial in basis.

You want hardware though, and since you probably don't live/work in Chicago, I don't think that would work for you.

Your best bet is to find a third party firm if HP won't do it. I think you'll find HP very expensive.

SEP

[Joshua Scott]

These links outline HP's view of 10.20:

http://licensing.hp.com/swl/view.slm?page=obs62

http://www.software.hp.com/RELEASES-MEDIA/notices/ITRCenewsletterFEB03.htm


HTH!

[Hemanth Gurunath Basrur]

Hello Anthony,

Please refer to the following Websites for more information.

http://www.hp.com/workstations/risc/standard/operating/hpux1020/discont.html

http://www.software.hp.com/RELEASES-MEDIA/discon/index.htm

Regards,
Hemanth

[Anthony Arindaeng]

Thank for everyone's help. I will now try to connect our HP rep and find out from him directly

[Joshua Scott]

I'd like to know what they say if you don't mind posting a synopsys. Thanks!

-Josh

[James Grice]

HP has been helping me with issues on 10.20 systems, of course they're not creating new patches..I'd upgrade to 11.0 or 11.11

[Dean Hartman]

Our company was given the opportunity to select from three possible support structures.

I can't recall all the details but the most expensive option was for 10.20 phone-in support and, I think, included best-effort R&D to resolve said problem. The next option (that we took) has the contract reading 11.0 (but HP knows that server runs 10.20), they will do best-effort support but will not do any R&D beyond currently available knowledge and fixes. Third option might have been per-incident calls.

Definitely run it past your support specialist.