PeopleSoft Process Scheduler

[Global Server Operation]

I have two servers, rp7410 and rp5470. Both are have OS 11.i 64 bit, Oracle 8.1.7 and Peoplesoft 7.5.1. Both set up identical.

The problem: The process scheduler on the rp7410 runs and crashes everytime a requests is run against it. But on the rp5470 server it works out fine. The oracle DBA is working with Peoplesoft for at least three days now and they still cannot figure out the problem. I have submited to them the patch level on both servers which is the GOLDAPPS11i and GOLDBASE11i B.11.110.0212.4 for December 2002. Is there anything on the unix OS I need to investigate that may contribute to this problem?

[steven Burgess_2]

Hi

Usual type of questions, any errors in your syslog,dmesg. Have you compared kernel parameters against eachother on both machines ?

What message do you receive from the scheduler when it crashes ?

HTH

Steve

[Global Server Operation]

Both boxes have the same kernel parameters. The DBA cannot give me any errors because the scheduler does not show any errors. In addition we have PeopleTools 7.6.2.0.7.

[steven Burgess_2]

Hi

I suppose then we are looking for clues. Have you monitored your system before the point of a crash. Check your parameters in glance and have a look at the load, mem and kernel params usage etc. See if you can see anything strange happening at this point

HTH

Steve

[Wouter Jagers]

no messages in the syslog ? core dumps anywhere ?

[Global Server Operation]

No messages anywhere. I will mention that all third party applications are running 32 bit and not 64 bit. This is until they upgrad Oracle to 8. The current environment support is a rp5470 running 32 bit OS and 32 bit third party apps. I logged a call to HP to have them confirm my OS configs and he suggested I change kernel parameter dbc_max_pct 4 and dbc_min_pct to 2. Another thing he pointed out about the server with the problem. It is a 64 bit OS with 8gig of memory. The 32 bit applications will only utilize up to 4meg of it because it is a 32 bit. He also pointed out that when you have a 32 bit apps running on an 64 bit machine, they will not be using the full capability of the server.

Thanks for all replys, I will joining a conference call shortly with the DBA and other users to see if PeopleSoft came up with a resolution.