Predictive setup troubles

[Kathleen]

I am trying to get predictive to run through email.
I am on an HP9000, 11.0
I did the install and the setup (in psconfig) and when it went to run the test, I got the error
Attempting a data transfer test...Please wait
The Predictive Support monitor is currently unavailable.
A file transfer connection cannot be made at this time.

Any suggestions for what I should check. I am trying to get this to work without a modem....but can move to that option if need be. Please help!

[Deshpande Prashant]

Hi
Check for psmond daemon.
#ps -eaf |grep psmond
If not running start predictive
#/sbin/init.d/predictive start

Thanks.
Prashant.

[Kevin Wright]

your better off going through the modem, sometimes the email connections will timeout and you'll get disconnected..you can watch what is happening if you do a tail -f on /var/mail/predmail..you also need to make sure that your email address can be resolved by the external host..ie predmail@host.domain.cxm needs to be accessible, you may have to create an alias from predmail@domain.cxm to predmail@host.domain.cxm...regardless, modem is much better.