print queue problem

[Hari Prasad S R]

Hi all.

I have configured 3 network printers (using jetdirect) in two different L - class servers(running hpux 11.11). in one server it is able to clear the queue, but in another it is not can anyone suggest me some troubleshooting steps in solving this issue.

Thanks in advance

[Adisuria Wangsadinata_1]

Hi,

Check the url below (docID : UPRTKBQA00000227) about 'Troubleshooting printer problems' :

http://www2.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000080075820

Hope this information can help you.

Cheers,
AW

[Muthukumar_5]

Hari,

You will get solution from here. Did you look at your profile as,

I have assigned points to 1 of 64 responses to my questions.

plz assign 63 responses to get speedy responses.

P.S: Assign 0 points.

thanks.

[RAC_1 · Accepted solution]

hpnpadmin -v "printer_queue"
also look at /var/adm/lp/log file

[AwadheshPandey]

agreed with muthu, if members try to solve ur problem, then u should assign points to them. u have assigned only 1 out of 66 responses to ur questions till date.

Awadhesh

[Hanwant Verma_1]

I'm agree as well. Please assign points.

[Hari Prasad S R]

Hi all,

thankx for all your replays, and its working now, the problem was some of the printers were not accepted the requests, bcoz i configured my second server using lpmgr.

thanks again

[Hari Prasad S R]

thanks