problem with stm

[Adam Noble]

Ok 2nd question in a day I must be busy.

I have a problem with stm whereby when I run information on memory it fails. I did actually follow some advice I found on the web which involved stopping diagnostics moving the /var/stm/logs/os/memlog file out the way and restarting. This didn't however have the desired effect infact the memlog file has not been re-created when I try and get information again. Any ideas?

[Arunvijai_4]

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=892717
You may need to upgrade OnLineDiag though.. ?

-Arun

[Adam Noble]

well its not really the same problem I am not getting any information however I have previously.

[Pete Randall]

Having a rough day, Adam?

You might want to look into stm patches:

http://www2.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PHSS_32924&context=hpux:800:11:11

or the latest:

http://www2.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PHSS_33673&context=hpux:800:11:11


Pete

[Adam Noble]

tell me about it Pete maybe I should have said it is an 11.00 system.

[Arunvijai_4]

Have checked with Patch database ?
http://www2.itrc.hp.com/service/patch/search.do

-Arun

[Pete Randall]

In that case:

http://www2.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PHSS_32921&context=hpux:800:11:00


Pete

[Andrew Merritt_2]

Pete's pointing at the correct patch for the latest version of OnlineDiags; you do have to have the latest version installed first, however.

The latest version of OnlineDiags for 11.00 is A.44.00 (HWE0312); see http://www.docs.hp.com/en/diag/stm/stm_upd.htm#table .

Do you get any error messages when you run the info tool? After running the info tool, is there anything in either the Info Activity Log or Info Failure Log (accessible from STM, 'ial' and 'ifl' if you're using cstm)? What about the User Interface Activity log ('uial' in cstm)?

Does the system activity log show any problems? ('lsal' in cstm)

Is the memlogd daemon running?

Andrew