Reassign System Handler

[Helen French]

Hi all,

How can I re-assign a system handler from one user (ITRC) to another ? I went to the 'my profile' options, but it is not listing any system handler to re-assign. But when I go to the view/listing option, it lists all system handlers.

Thanks in advance !
Shiju

[Darrell Allen]

Hi Shiju,

Select "my profile" from the left sidebar, then "reassign access privileges" at the bottom of the page.

Darrell

[Helen French]

I tried the same. But on the re-assign page, it is not listing any System Handlers ! But I can see those in view/list option!

Shiju

[Deshpande Prashant]

HI
In my profile, look under "User Access Privileges"

share/modify access privileges
Share / unshare access privileges from a linked Support Agreement (System Handle) or Warranty with other registered users. You will remain the primary user.

reassign access privileges
Turn over all access privileges from a linked Support Agreement (System Handle) or Warranty to another registered user. Your privileges will be lost.


HTH
Prashant Deshpande.

[Sanjay_6 · Accepted solution]

Hi Shiju,

when you open the link "share or modify access privileges". it should show you as the owner of the handle for you to reassign that handle. you cannot reassign a handle owned by someone else and shared by you.

Hope this helps.

Regds

[Darrell Allen]

Then I'm thinking someone else shared access to those system handles with you. They would be the one to reassign them.

Darrell

[Helen French]

Hi,

I can see that the owner is somebody else ( the one who was working here before).

Will he be able to re-assign his ownership to another user ? Then I think the problem will be solved !

Thanks for all ya help ..points to follow

Shiju

[Sanjay_6]

Hi shiju,

Ask the previous owner to reassign the handle to you. you an then reassign / share the handle with other people.

Hope this helps.

Regds