Reboot after panic:

[Mark Hoensheid]

My L2000 system running HP11i rebooted last night showing a "Reboot after panic: , isr.ior = 0'a627ffe1.c0000000'e
df86040" in the shutdown log.

I've also attached my tombstone ts99.

Any help with this would be greatly appreciated.

[Rajesh G. Ghone]

Hi Mark,

Your TS99 is pointing towards hardware,i would suggest you to consult HP Engg.few things i want to know.

1)why did you rebooted the server??
2)did you tried booting in single user mode.
3)did you tried booting with different kernel??

regards,
Rajesh G.

[Caesar_3]

Hello!

The best for this things is to connect
with HP support that they will check the
cods of the panic and reboot.

Caesar

[Michael Steele_2]

If a panic string is recorded in shutdownlog then in most cases the problem is with O/S. Conversely, if no panic string is recorded then HW is usually indicated. So begin with checking your patches.

Listed below are all 11i patches associated to an HPMC:

s700_800 11.11 L1000/L2000 41.39 firmware patch PHSS_25685
s700_800 11.11 N4000 42.06 firmware patch PHSS_26534
s700_800 11.11 Xserver cumulative patch PHSS_26622
notes PHSS_26638
s700_800 11.11 Tachyon TL Fibre Channel Driver Patch PHSS_26799
s700_800 11.11 RAID 4Si Patch PHSS_27098
s700_800 11.11 rp24xx 42.19 firmware patch PHSS_27384
s700_800 11.11 L1500 and L3000 42.19 firmware patch PHSS_27467
s700_800 11.11 vPar (A.02.02) monitor cumulative patch PHSS_28764

[Mark Hoensheid]

Rajesh,
My system rebooted on it's own as a result of a panic.

Thanks for the replys.

This box has the following software/patches installed:

1. BUNDLE11i -> B.11.11.0102.
2. FDDI-00 -> B.11.11.02 PCI Supptd HW=A3739A/A3739B;SW ???
3. ibrChanl-00 -> B.11.11.09 PCI/HSC FibreChannel;Supptd HW=A668 ???
4. GOLDAPPS11i -> B.11.11.0212. Gold Applications Patches for HP-UX ???
5. GOLDBASE11i -> B.11.11.0212. Gold Base Patches for HP-UX 11i, De ???
6. GigEther-00 -> B.11.11.14 PCI/HSC GigEther;Supptd HW=A4926A/A ??? ???
7. GigEther-01 -> B.11.11.04 PCI GigEther;Supptd HW=A6794A/A6825 ??? ???
8. HPUX11i-OE -> B.11.11.0206 HP-UX 11i Operating Environment Com ??? ???
9. HPUXBase64 -> B.11.11 HP-UX 64-bit Base OS
10. HPUXBaseAux -> B.11.11.0206 HP-UX Base OS Auxiliary ??? ???
11. HWEnable11i -> B.11.11.0206. Hardware Enablement Patches for HP- ??? ???
12. J4189-11001C -> E.10.34 Hewlett-Packard JetDirect Printer I ???
13. OnlineDiag -> B.11.11.07.11 HPUX 11.11 Support Tools Bundle, Ju ???
14. RAID-00 -> B.11.11.01 PCI RAID; Supptd HW=A5856A ???
13. T1456AA -> 1.4.1.01.04 Java2 1.4 SDK for HP-UX ???
14. perl -> B.5.6.1.C Perl Programming Language
15. B2491BA -> B.11.11 MirrorDisk/UX

[Jarle Bjorgeengen]

Hi,

log a call to HP support.

They will find the root cause by analyzing tombstones and/or crash-dump.

Rgds Jarle

[Paula J Frazer-Campbell]

Hi

Do you have any crash dump files?

Paula

[Gary Cantwell]

To find the panic message:

tail /etc/shutdownlog

--OR--

more the dump's INDEX file.

The panic string is the fourth line down.

[Elena Leontieva]

Look at the DocId: UXDNKBRC00004522 on HOw to find out the cause of Panic type: isr.ior.
ISR stands for Interrupt Space Register
IOR stands for Interrupt Offset Register

[Michael Steele_2]

To check for a PATCH use this command:

swlist -l filset | grep -i PH##_#####

i.e.

swlist -l file | grep -i PHSS_25685

Bundles may not contain the patch. You have to check for the patch specifically.

[Cheryl Griffin]

"Reboot after panic: , isr.ior = " is indicative of a HW fault. Open a case with Hardware Support to determine the cause. For Hardware faults, we do not need Q4 output, unless specially requested by Hardware Support. For Hardware faults, we will look at the hardware registers in memory, the tombstone file, etc.