sendmail error

[Ravikant Bhagat]

I am not getting mail from data protector,it is configured through sendmail.

what should be cause for the error which is showing below.
I have started the sendmail daemon again.

prxdb202 is unix box where sendmail is configured.
Oct 3 23:00:58 prxdb202 sendmail[25462]: HAA01468: to=acr_ims_infrastructure@in fosys.com, delay=3+14:57:12, mailer=relay, relay=prwwb208-mail.au.webprod.acreis .com, stat=Transient parse error -- message queued for future delivery


Please help us...

Thanks & regards,

Ravikant Bhagat

[Keith Johnson]

Based on the error, it looks like there is some problem getting the mail off of your box to the mail server. I would first check to insure that there are no problems with your network and/or firewall configuration. Assuming your network/firewall configuration is OK, contact the administrator for the mail relay server to see if that server is able to send/receive mail.

KJ

[Doug O'Leary]

Hey;

Unfortunately, that' a rough one to troubleshoot. Either the email format is munged which would mean there's a problem with the dataprotector configuration or the relayer you're using is having issues. The trick is to find out which one.

Look in /var/spool/mqueue assuming you haven't moved the mail queue directory. In there you should find at least two and probably more files in the format

[dq]f[A-z,1-0]*

The files that start with the qf are the message headers while the corresponding df files are the message itself. Anything after the [dq]f is the message ID.

ID the message files for this particular email by grep'ing the message ID out of all the files:

grep -l HAA01468 *

That should give you two files. ID the message ID then process this one message by running:

sendmail -v -qI${message_id}

This will display all the processing that sendmail does while it's talking to the relayer. Hopefully, something in the output will lead you further.

If you're still having problems, post the output of the sendmail command and we'll see what we can come up with.

HTH;

Doug

[Michal Toth]

do you experience this issue only with dp generated messages? check the log for other records with the same relay whether they are sent correctly, if yes, then your dp setup needs troubleshooting, if not then you'll have to inspect the relay/network

also try to open tcp connection to port 25 on the relay host:
$ telnet prwwb208-mail.au.webprod.acreis.com 25


good luck