server 9000 problem

[CSP_ALGERIA]

hello
my customer has a problem with his HPux 11.0 server , it hangs and he has restart it . the error is in the attached file .
thanks .

[RAC_1]

What does /etc/shutdownlog says?? Execute the command that you get in EMS message. (But that looks like a disk error)
Check syslog.log file. Is there anything in /var/tombstones/ts99 file?? Does system create crash dump??

Anil

[A. Clay Stephenson]

If you are lucky there will be an entry in /etc/shutdownlog; check there.

You should also execute the resmon commands indicated in the syslog BUT because 3 different devices are reporting these errors, I don't think the disks themselves are the problem. It could be the controller or it could be something as simple as a faulty/missing SCSI terminator, bad cable, or a loose connection. There must be exactly 2 terminators on each SCSI bus -- at the physical ends of the bus and at least one devive on the bus must supply termination power.

[Deoncia Grayson_1]

It definitely looks like a disk error, you may also want to read through /var/opt/resmon/logs/event.log to get a better idea of which disk is failing

[CSP_ALGERIA]

our customer has others hangs
i send you the files syslog.log , event.log and resmon.log
this day i have put the terminator power , the system don't hang .
thanks .

[Devender Khatana]

Hi,

Your system is having problems accessing the local hard disks. What type of disks are these disks ? I think these are connected to some storage box(DS2100 /DS2300 Etc.) and all the disks which are giving these messages are relating to the same box. This could be due to some cable /terminaltor problem in the connection to that box. Just check the cable/terminator and brief something about physical layout of your system.

Also attach "ioscan -fnC disk" output

HTH,
Devender

[CSP_ALGERIA]

my customer says that the storage box is an
HP 6000 SCSI SX-W' . and the result of the ioscan command is in attached file
thanks

[Devender Khatana]

Hi,

All error messages in your logs corresponds to the controller at hardware path 52. This needs to check/rectify cable/terminators at both ends on this controllers. You may also try by replacing cables,terminators and if not resolved then card itself.

It seems you are sitting remotely.This need a engineer to be there at site and can not be done remotely. Have a case logged with HP and let them find out but this is the problem apparently.

HTH,
Devender