services not starting

[Khatary]

Hi all,

I have an HP-UX server where installed our OMS Optical Management System from Alcatel Lucent, since days we face a big problem on it, we can't access gui, after a simple diagnostic we discovered that all services are DOWN and when we try to start them with command: platform_cntrl start  not thing hapening.

So, I need help guys, to bring those services UP again.

Please to tell for any additional informations...........Thanks in advance

[Patrick Wallek · Accepted solution]

Are there any log files for this product that you can look at to see if there are any errors?

You might check /var/adm/syslog/syslog.log to see if there are any errors there.

[Khatary]

below the syslog.log output....

ndboms# vi syslog.log
"syslog.log" 136 lines, 9373 characters
Jul 8 18:24:36 ndboms syslogd: restart
Jul 8 18:24:36 ndboms vmunix: Found adjacent data tr. Growing size. 0x3314000 -> 0x7314000.
Jul 8 18:24:36 ndboms vmunix: Pinned PDK malloc pool: base: 0xe000000100cec000 size=117840K
Jul 8 18:24:36 ndboms vmunix: Loaded ACPI revision 2.0 tables.
Jul 8 18:24:36 ndboms vmunix: MMIO on this platform supports Write Coalescing.
Jul 8 18:24:36 ndboms vmunix:
Jul 8 18:24:36 ndboms vmunix: MFS is defined: base= 0xe000000100cec000 size= 4312 KB
Jul 8 18:24:36 ndboms vmunix: Unpinned PDK malloc pool: base: 0xe000000108000000 size=147456K
Jul 8 18:24:36 ndboms vmunix: NOTICE: cachefs_link(): File system was registered at index 5.
Jul 8 18:24:36 ndboms vmunix: NOTICE: nfs3_link(): File system was registered at index 8.
Jul 8 18:24:36 ndboms vmunix:
Jul 8 18:24:37 ndboms above message repeats 2 times
Jul 8 18:24:36 ndboms vmunix: NOTICE: mod_fs_reg: Cannot retrieve configured loading phase from KRS for module: cifs. Setting to load at INIT
Jul 8 18:24:36 ndboms vmunix:
Jul 8 18:24:36 ndboms vmunix: 0 sba
Jul 8 18:24:36 ndboms vmunix: 0/0 lba
Jul 8 18:24:36 ndboms vmunix: 0/0/1/0 rmp3f01
Jul 8 18:24:36 ndboms vmunix: 0/0/1/1 rmp3f01
Jul 8 18:24:36 ndboms vmunix: 0/0/1/2 asio0
Jul 8 18:24:36 ndboms vmunix: 0/0/2/0 UsbOhci
Jul 8 18:24:36 ndboms vmunix: NOTICE: USB device attached. Identification String:
Jul 8 18:24:36 ndboms vmunix: Devices/Device/USB/Standard/hp/Unknown/0_1
Jul 8 18:24:36 ndboms vmunix: <2.1.3.10.1008.4390.1>
Jul 8 18:24:36 ndboms vmunix: 0/0/2/0.0 UsbMiniBus
Jul 8 18:24:36 ndboms vmunix: Devices/Keyboard/USB/Boot/hp/Unknown/0_1
Jul 8 18:24:36 ndboms vmunix: <2.305.3.100.1008.4390.1>
Jul 8 18:24:36 ndboms vmunix: 0/0/2/0.0.0 UsbBootKeyboard
Jul 8 18:24:36 ndboms vmunix: Devices/Mouse/USB/Standard/hp/Unknown/0_1
Jul 8 18:24:36 ndboms vmunix: <2.307.3.10.1008.4390.1>
Jul 8 18:24:36 ndboms vmunix: 0/0/2/1 UsbOhci
Jul 8 18:24:36 ndboms vmunix: NOTICE: USB device attached. Identification String:
Jul 8 18:24:37 ndboms above message repeats 2 times
Jul 8 18:24:36 ndboms vmunix: 0/0/2/2 UsbEhci
Jul 8 18:24:36 ndboms vmunix: 0/0/3/0 gvid_core
Jul 8 18:24:36 ndboms vmunix: 0/1 lba
Jul 8 18:24:36 ndboms vmunix: sasd: Claimed HP PCI/PCI-X SAS MPT adapter at hardware path 0/1/1/0
Jul 8 18:24:36 ndboms vmunix: 0/1/1/0 sasd
Jul 8 18:24:36 ndboms vmunix: 0/1/2/0 igelan
Jul 8 18:24:36 ndboms vmunix: 0/1/2/1 igelan
Jul 8 18:24:36 ndboms vmunix: 0/2 gh2p
Jul 8 18:24:36 ndboms vmunix: 0/2/0/0 PCItoPCI
Jul 8 18:24:36 ndboms vmunix: 0/3 lba
Jul 8 18:24:36 ndboms vmunix: 0/3/1/0 PCItoPCI
Jul 8 18:24:36 ndboms vmunix: Initializing the Ultra320 SCSI Controller at 0/3/1/0/4/0. Controller firmware version is 01.03.35.70
Jul 8 18:24:36 ndboms vmunix: 0/3/1/0/4/0 mpt
Jul 8 18:24:36 ndboms vmunix: Initializing the Ultra320 SCSI Controller at 0/3/1/0/4/1. Controller firmware version is 01.03.35.70
Jul 8 18:24:36 ndboms vmunix: 0/3/1/0/4/1 mpt
Jul 8 18:24:36 ndboms vmunix: 0/3/1/0/6/0 iether
"syslog.log" 136 lines, 9373 characters

[Patrick Wallek]

Those are all standard messages from an HP-UX update..  There doesn't appear to be anything helpful for your situation.

Are there any log files specific to your OMS application?

[Khatary]

Honestly i don't know, but there's an other file called event_log...here is his output

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Tue May 22 11:00:27 2012

ndboms sent Event Monitor notification information:

/system/kernel_parameters/history will meet notification criteria when it is >= 100.000000.
Its initial value is 0.000000.

User Comments:

Kernel parameter monitoring. See kcmond(1M), kcweb(1M), kcalarm(1M) and kcusage(1M) for more details.

>---------- End Event Monitoring Service Event Notification ----------<

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Tue May 22 11:00:27 2012

ndboms sent Event Monitor Restart information due to system reboot:

Title: Kernel Parameters Resource Monitor
Command: /usr/lbin/kcmond
Vendor: Hewlett-Packard Co.
Version: B.11.23
Monitor PID: 2320

Resources currently monitored:
/system/kernel_parameters/history

>---------- End Event Monitoring Service Event Notification ----------<

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Tue May 22 11:24:48 2012

ndboms sent Event Monitor notification information:

/system/kernel_parameters/history will meet notification criteria when it is >= 100.000000.
Its initial value is 0.000000.

User Comments:

Kernel parameter monitoring. See kcmond(1M), kcweb(1M), kcalarm(1M) and kcusage(1M) for more details.

>---------- End Event Monitoring Service Event Notification ----------<

"event_log" 64 lines, 1896 characters (2 nulls)

[Patrick Wallek]

No, this has nothing to do with your OMS either.  It's HP-UX related, talking about monitoring of kernel parameters, and also from May 22, 2012 (more than 10 years ago).

[Khatary]

How are you Mr Patrick,

I found log file below on PC that we use to access OMS gui...same day when we lost the gui access 07/04

220704004955,437 ERROR FROM: OsmNodeXMLHandler:parseDataResponse
TEXT: Invalid attr value: /AttrID:managementType /AttrVal:
220704004955,437 ERROR FROM: OsmNodeXMLHandler:parseDataResponse
TEXT: Invalid attr value: /AttrID:inFilter /AttrVal:
220704071643,484 ERROR FROM: OsmNodeXMLHandler:parseDataResponse
TEXT: Invalid attr value: /AttrID:managementType /AttrVal:
220704071643,484 ERROR FROM: OsmNodeXMLHandler:parseDataResponse
TEXT: Invalid attr value: /AttrID:inFilter /AttrVal:
220704085813,484 ERROR FROM: OsmNodeXMLHandler:parseDataResponse
TEXT: Invalid attr value: /AttrID:managementType /AttrVal:
220704085813,484 ERROR FROM: OsmNodeXMLHandler:parseDataResponse
TEXT: Invalid attr value: /AttrID:inFilter /AttrVal:
220704085950,109 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180982)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704085950,437 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 100] Network(1180983)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704085952,390 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 54] Job Updates(1180984)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704085952,734 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180985)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704085955,593 ERROR FROM: MainPollingThreadv2:run
TEXT: page(Network) polling thread did not complete in 30 seconds! Poll status is [sending request time=301s]
220704085957,359 ERROR FROM: MainPollingThreadv2:run
TEXT: page(Job Updates) polling thread did not complete in 30 seconds! Poll status is [sending request time=301s]
220704085957,921 ERROR FROM: MainPollingThreadv2:run
TEXT: page(Network Event Summary) polling thread did not complete in 30 seconds! Poll status is [sending request time=301s]
220704090015,046 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180982)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090015,484 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 100] Network(1180983)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090017,437 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 54] Job Updates(1180984)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090017,890 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180985)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090020,187 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180986)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090020,515 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 100] Network(1180987)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090022,484 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 54] Job Updates(1180988)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090023,031 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180989)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090025,703 ERROR FROM: MainPollingThreadv2:run
TEXT: page(Network) polling thread did not complete in 30 seconds! Poll status is [sending request time=301s]
220704090027,468 ERROR FROM: MainPollingThreadv2:run
TEXT: page(Job Updates) polling thread did not complete in 30 seconds! Poll status is [sending request time=301s]
220704090028,031 ERROR FROM: MainPollingThreadv2:run
TEXT: page(Network Event Summary) polling thread did not complete in 30 seconds! Poll status is [sending request time=301s]
220704090039,984 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180982)->handleNetworkProblem: problem 3 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090040,406 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 100] Network(1180983)->handleNetworkProblem: problem 3 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090042,609 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 54] Job Updates(1180984)->handleNetworkProblem: problem 3 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090042,828 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180985)->handleNetworkProblem: problem 3 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090045,125 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180986)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090045,562 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 100] Network(1180987)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090047,421 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 54] Job Updates(1180988)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090047,968 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180989)->handleNetworkProblem: problem 2 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090050,156 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 53] Network Event Summary(1180990)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]
220704090050,703 ERROR FROM: HTTPMessageHandler:handleNetworkProblem
TEXT: [CommApplet: 100] Network(1180991)->handleNetworkProblem: problem 1 of 4 [java.net.ConnectException: Connection timed out: connect]

[Patrick Wallek]

The only thing this tells us is that the connection is timing out.  There's nothing real useful here to help troubleshoot the issue on the server itself.