Software Assistant (SWA) Survey

[Bob E Campbell]

I would like to invite all users of SWA to take part in a short survey to help guide our development. It should take less than 15 minutes to complete.

The survey can be found at: http://www.surveymonkey.com/s.aspx?sm=H8NsahU2sjBKifjpHzKJFQ_3d_3d. Please enter a Survey ID of ITRC.

All responses will be treated in accordance with the HP Online Privacy Statement
(http://welcome.hp.com/country/us/en/wwprivacy.html).

For those not familiar with Software Assistant, it is a Security Bulletin and Patch tool that replaces security_patch_check. It is available from https://www.hp.com/go/swa.

Thanks!

Bob

[James R. Ferguson · Accepted solution]

Hi Bob:

I took it (as you know).

For other responders --- it's quick and easy and worth the effort. This is a quickly evolving product and your chance to help direct enhancements :-)

Regards!

...JRF...

[Avinash20]

" Please enter a Survey ID of ITRC." ?

"Please enter the Survey Number from the email message you received regarding this survey."

HOw do I get that ?

[Bob E Campbell]

The survey was originally sent out only to customers that downloaded SWA in 2008 *and* indicated at that time we could contact them.

We decided to open up the survey for the ITRC population. Feel free to use the ID "ITRC" if you wish to remain anonymous. You could also put in a contact email address if you want us to respond to comments or ask follow up questions.

Of course, I will try to keep on top of all comments and questions posted here in the forum.

[Torsten.]

The survey is very close to CMS/SIM, but until now I used swa only standalone (nice and very useful tool!).
So it is hard to vote ...

[Bob E Campbell]

We are certainly looking for information regarding SIM/CMS, but the answers will be used to guide the standalone tool as well. Last year our customer data was overwhelming that we needed a multi-system ability and that the #1 choice was HPSIM.

We would like our next release to get the HP-UX CMS solution to a robust state. Beyond that we have a number of directions we can pursue. The survey is a mixture of both, but also has places for you to type in any comments you may have (as does the ITRC).

Any feedback you have is welcomed and we will take it in any form you would like (personal favorite would be to discuss it on a chair lift before the snows melt :-)

[Avinash20]

Hi,

This survey will really help for the product.
Survey Completed with my ITRC login CA1435953

[Bob E Campbell]

Thanks for the responses! We are going to keep the survey open into next week so keep those comments coming!

[Court Campbell]

I must say that I was really glad when swa first came out. I really hated doing it the old way of running the script and uploading it and having it run against the patch database.

[Patrick Wallek]

Survey completed.

I had apparently not checked the SWA page in quite a while. I was several versions behind.

That is being remedied at this very moment, though.

[cnb]

Survey completed and I'm glad SWA is available, I'd be buried without it.

;-)

[Bob E Campbell]

Thanks everyone! Two more days for folks to let us know what they think in the survey! Of course at any time praise and scorn can be shared here in the forums!

[Steven E. Protter]

Shalom,

Did the survey based on my two play HP-9000 systems at home. It was not used at my previous employer.

It WILL be used when I find something else to do.

SEP

[Autocross.US]

Survey taken. Looks like my systems are also several versions behind on swa.

[Mel Burslan]

Just took the survey but realized we never deployed this software. I feel spoiled that I have a dedicated (what used to be HP platinum) support team available to me at all times. More than likely, I will give it a try once we relocate to our new abode for the data center.

[Bob E Campbell]

Thanks everyone! One more day to add your comments!

And Mel, on behalf of the entire SWA team we would like to state that we will always agree that it is best to have a bucket of support handy. Big difference between having a stack of reports and understanding the stack of reports ;-)

[Bob E Campbell]

Thanks everyone for the responses! Do not be surprised to see future discussion threads as we try to understand parts in detail.

[Bob E Campbell]

Oh, and while the discussion continues the survey is now closed.