system intermitent failure

[pascal joly]

Hello,
I am running hpux 11.11 on an RP2470.
I have some intermitent system failure (system does not respond), and I am not sure what are the troubleshooting steps.I suspect it is hardware problem, but I don't know how to locate the problem more specifically. I have reinstalled the OS already once, but it did not solve the problem.
thanks,
Pascal

[RAC_1]

What exactly is the messages/error you get??
As root execute the command dmesg.
Check /var/adm/syslog/syslog.log.

Anil

[RAC_1 · Accepted solution]

What exactly is the messages/error you get??
As root execute the command dmesg.
Check /var/adm/syslog/syslog.log.

Check STM. It will gives if there are any hardware errors.

Anil

[Bharat Katkar]

Hi pascal,
Also check the GSP log for any hardware errror and act accordingly.

Press B from Console to go to GSP

GSP> sl
Select E for error log.

First you need to isolate the Hardware for any problems and then look into OS issues if any.

Hope this helps.
Regards,

[pascal joly]

looking now at a potential memory problem.
what are the usual commands to use when running cstm ?
thanks,
Pascal

[Bharat Katkar]

Hi,

CSTM helps :

http://docs.hp.com/cgi-bin/otsearch/getfile?id=/hpux/onlinedocs/diag/stm/sth_cstm.htm&searchterms=cstm&queryid=20040627-110829

CSTM commands :

http://docs.hp.com/cgi-bin/otsearch/getfile?id=/hpux/onlinedocs/diag/stm/stt_ccomm.htm&searchterms=cstm&queryid=20040627-111533

Hope that helps.
Regards

[RAC_1]

/usr/sbin/swlist -l product|grep -i STM.

If you have it,

echo "selall;info;wait;infolog"|cstm > /tmp/all.log

Check /tmp/all.log for any errors.

Anil

[pascal joly]

I ran the STM tool and
excercised memory: successfull
each CPU: successfull
both CPU in the same time: failure ->system crash
any idea?
thanks!
Pascal

[pascal joly]

I ran the echo "selall;info;wait;infolog"|cstm > /tmp/all.log
the only error I found is the following: see attached

[RAC_1]

Time to place a hardware call with HP. You seem to have a memory errors on one of the memory modules.

Anil