- Community Home
- >
- Servers and Operating Systems
- >
- Operating Systems
- >
- Operating System - Linux
- >
- Installation failed (Pane is dead) - error runnin...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-03-2024 12:14 PM - last edited on тАО04-04-2024 09:03 PM by support_s
тАО04-03-2024 12:14 PM - last edited on тАО04-04-2024 09:03 PM by support_s
Installation failed (Pane is dead) - error running the kickstart script
Problem Description:
We run some compute nodes (services) on top of HPE Server. We noticed an incident where the compute node was offline and checking the Onboard Administrator we noticed some issues:
On the .NET Integrated Remote Console, there is the following alarm:
" There was an error running the kickstart script "
The system is healthy. There are no alarms on iLO:
We can see on the smart array on the Physical Devices configuration no physical devices are associated, the physical device is not detecting the disk and it should. But, like I said there are no issues on iLo.
Troubleshooting has been done so far:
- Confirmed the system is health
- Tried to turn off the server, pressing it for 20s, and then putting it back on.
- Tried to turn off the server and reinserted the disk
- Tried to Change Boot Mode from "UEFI Optimized" to "Legacy"
What can be done in this case to fix the issue?
[Moderator edit: Erased the confidential info.]
- Tags:
- Operating System
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-03-2024 11:41 PM
тАО04-03-2024 11:41 PM
Re: Installation failed (Pane is dead) - error running the kickstart script
Hi @STie ,
I wont suspect on hardware components, this may be Linux issue.
Try this-
1) Change "Legacy BIOS mode" to "UEFI mode"
2) Diagnose the disk, even the iLO shows healthy status
3) Update the controller and system firmware to latest version
4) Remove all USB devices connected if any.
5) Review the IML, AMS logs with iLO status after doing the above steps. Let us know if the issue is still persists.
Regards,
Shiva_JR
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-17-2024 01:13 PM
тАО04-17-2024 01:13 PM
Re: Installation failed (Pane is dead) - error running the kickstart script
Hello HPE support,
Thank you for replying!
1) Change "Legacy BIOS mode" to "UEFI mode"
That was done.
2) Diagnose the disk, even the iLO shows healthy status
What do you mean by that? Can you explain better? I can not take the AHS logs because of the following error "Active Health System Log is inaccessible because it is being used by another application."
3) Update the controller and system firmware to latest version
I updated the firmware to version 2.8.2. What do you mean by Update the controller? Is that a procedure and the newest version?
4) Remove all USB devices connected if any.
There is no USB devices connected to the server
5) Review the IML, AMS logs with iLO status after doing the above steps. Let us know if the issue is still persists.
I don't know which logs are AMS, but as I said the AHS is not available. I'm printing the IMS and iLO logs as I could not find a way to attach as files (on the 03/20 was some actions done by us to try to recover)
Please, let us know which troubleshooting should we take. Should we open an RMA case?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-28-2024 10:51 PM
тАО04-28-2024 10:51 PM
Re: Installation failed (Pane is dead) - error running the kickstart script
Hi @STie ,
I believe, the server hardware, configuration and firmware are working fine. It is better to raise a request.
Regards,
Shiva_JR
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-09-2024 02:34 PM - last edited on тАО05-09-2024 09:58 PM by Sunitha_Mod
тАО05-09-2024 02:34 PM - last edited on тАО05-09-2024 09:58 PM by Sunitha_Mod
Re: Installation failed (Pane is dead) - error running the kickstart script
@shiva_jr Hello Team,
We replaced the disk, now we can see the physical disk recognized by Intelligent Provisioning, however when I tried to install Cent OS 7 I got the error: No Disk Detected.
Any ideas how to proceed here?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-20-2024 05:22 AM
тАО05-20-2024 05:22 AM
Re: Installation failed (Pane is dead) - error running the kickstart script
1stly I would say checkk if disk is correctly configured in the BIOS/UEFI settings.
Recheck SATA mode is set to AHCI (if applicable) instead of RAID, as some Linux distributions have trouble recognizing disks in RAID mode without additional drivers.
I hope you are using the correct CentOS 7 installation media...
Check the connectivity and disk health..
Let me know..