Biometric Device

[GianniSilvestro]

Dear Sirs,

I have a Pavillion dv6, Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz 2.20 GHz with 8 Gb Ram, with native Windows 7 that some years ago was automatically migrated in Windows 10.

A few days ago the biometric device, used to log in windows, stopped to work. The device management window reported the following: Validity sensor (WBF) (PID=0018).   And the following message "The device reported a problem and it has been interrupted (Code 43)" .

What can I do now?

I thank you so much in advance.

GianniSilvestro

[Parvez_Admin]

@GianniSilvestro 

You have reached the wrong company for HP products (Laptops, Desktops, Printers)

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/