vSphere upgrade key issue...

[VladimirYosi]

Hi Team,

Our CU is trying to update the licenses of vSphere Enterprise Plus from 6th to 7th version. For some reason only one of the two keys has been updated...

Could you please, figure out or help me with this particular issue?

Snap-shot from customerconnect.vmware.com  attached.

Thank you in advance.

[Suman_1978]

Hi,

I could not see any snapshots in your post.  Please refer to this document and follow the troubleshooting steps at the end of the document.

https://kb.vmware.com/s/article/81665
https://kb.vmware.com/s/article/2006986

Thank You!
I work with HPE but opinions expressed here are mine.
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[VladimirYosi]

Hi Suman,

Thank you very much for your directions and kind help.

Unfortunately the snap-shot is not attached. And I found that I have no option for attachemets.

Nevertheless, I will review your directions and if there is a luck, will update you accordingly.

Kind regards,

Vladimir