Server Management - Remote Server Management
cancel
Showing results for 
Search instead for 
Did you mean: 

ILO 2 Remote Console

 
Highlighted
Advisor

ILO 2 Remote Console

I can connect to the ILO2 of one of our Proliant DL380 G5 severs but the Remote Console interface is not working.The screen will show up OK but it does not respond to the mouse or keyboard.

I have already upgraded to the latest version of Firmware and reset and reconfigured the ILO but the problem remains

Anyone have any ideas?
16 REPLIES 16
Highlighted
Valued Contributor

Re: ILO 2 Remote Console

Hi,

What browser/version are you using?

Are you using the integrated remote console(for IE)? or the java based remote console?

I assume you can't control the mouse or keyboard once you're at the OS login screen... maybe try using the keyboard during POST/RBSU and see if it works there?

Good luck!
Highlighted
Honored Contributor

Re: ILO 2 Remote Console

Hi. Do you have the Proliant Support Pack Installed?

Particulary the HP ProLiant Integrated Lights-Out Management Interface Driver and HP ProLiant iLO 2 Management Controller Driver if using windows.
Highlighted
Advisor

Re: ILO 2 Remote Console

Thanks for the replies

@ SMH

What browser/version are you using?

Internet Explorer 6 but I have also tried on a PC running IE8 but have the same problem

Are you using the integrated remote console(for IE)? or the java based remote console?

I have used both

@ Cederberg

Support Pack 8.60 and Firmware 9.20 are installed
Highlighted
Valued Contributor

Re: ILO 2 Remote Console

DerCo75,

Have you tried to control the server during POST?

I've seen this happen when people change/disable USB settings on RBSU/BIOS Setup. I'm not saying you did but is worth a shot to reset settings to factory defaults.

Cheers,
Highlighted
Advisor

Re: ILO 2 Remote Console

I can work on the server during POST. I went into RBSU and all USB settings were enabled
Highlighted
Valued Contributor

Re: ILO 2 Remote Console

OK, maybe try resetting RBSU to defaults.
Highlighted
Advisor

Re: ILO 2 Remote Console

I don't think that is an option because the server is in one of our satellite offices and if I reset the ILO settings the IP Address will change and I will lose connection and leave the server in limbo
Highlighted
Advisor

Re: ILO 2 Remote Console

I tried reverting to factory settings through the ILO Online Configuration Utility but I still have the problem. Does it have to be done through RBSU?
Highlighted
Honored Contributor

Re: ILO 2 Remote Console

Does KB/Mouse work during POST? If so, then this is an OS driver issue.

iLO2 uses UHCI for virtual KB/Mouse. What OS are you running?

If you are running Windows then, open Device Manager, go to "View" menu and select "Devices by connection". Begin expanding until you find under one of the PCI buses a USB Root hub that has a USB Composite Device. (see attached pic)



__________________________________________________
If you feel this was helpful please click the KUDOS! thumb below!