iLO Amplifier Pack Alert Mail-[Critical]-NicAllLinksDown Event

[AlanKuehnau64]

Hello All,I see these "NicAllLinksDown Event" emails on a daily basis. I go to iLO on the named server and look at the NICs and all is good.
Due to the history, I presume these are normal hiccups and are OK as long as looking at iLO right away shows that they're OK?

What troubleshooting steps am I not taking? BTW, I'm new to HPE.

TIS

[support_s]

System recommended content:

1. HPE iLO 5 1.40 User Guide | iLO Amplifier Pack

2. HPE iLO 5 3.06 User Guide | iLO Amplifier Pack

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[Mr_Techie · Accepted solution]

@AlanKuehnau64 

The notification could indeed indicate temporary network link issues that resolve themselves.

If you are still having the issues, give a try to below steps: 

1. Review the server's iLO event logs to see when the "NicAllLinksDown" events occur and what other events may be happening around the same time.

2. Use tools like ping or more advanced solutions like Wireshark to continuously monitor the network connectivity on the affected server.

- Check for any packet drops, errors, or retries in the NIC statistics on the OS level or in iLO to see if there's any network degradation over time

3. Also, confirm all the drivers and Firmware is on the latest version. 

Let me know if this helps 

[AlanKuehnau64]

Thanks to all who replied. Updating firmware did the trick.

[Sunitha_Mod]

Hello @AlanKuehnau64,

That's Awesome! 

We are happy to hear the issue has been resolved and we appreciate you for keeping us updated.