Accesing through IE browser

[James Crosland]

Got a little bit of a strange problem. Systems Manager works fine on the box its installed on, but whenever you try to use a browser from a remote machine (Internet Explorer in our case) it works the first time, after installing the java engine, but subsequently you get the sign on screen, and after you log on just get a page cannot be found.... the subject bar is

https://managementpc2.ttgroup.int:50000/j_security_check;jsessionid=D98AD6D30C46316DF4443134E195D75A

not sure if that is relevant or not.

Thanks for your help

[David Claypool]

If you are attempting to connect using that entire string as a URL, that is the problem. The session ID is only valid for the session it is established for; any subsequent connections gets a new session ID.

Connect using (from your example) https://managementpc2.ttgroup.int:50000 That's the entry point to hpSIM and it will establish a session ID for that particular session and provide it automatically.

[James Crosland]

Sorry, didn't explain it clearly! I'm going to the initial login page, entering my user/password/domain, clicking on the secure login, and then its coming up with the page cannot be found. The text i pasted above was what SIM is putting into the address bar, i didn't know if it was relevant or not.

[Peter Davidse_1]

Hi James,

I am investigating the same problem.
On my Management WS i can login correctly.
When i am on a VPN connection to the office it does not work, i get the same message. Network connection is not a problem because everything is working fine (except..). I can use terminal server etc.

When i am on the office again (tuesday)i can use both the VPN and direct connection to solve the issue.

Cheers Peter

[James Crosland]

Not sure whether mine is the same or not. Its obviously a Java problem because if i remove it, and let SIM reinstall it, will owkr fine, until i log off, then we're back to the original problem.

[Louis Urlings]

I've got the same problem and it takes 3 or 4 times to logon to the SIM-site.

I would also be very interested in a solution...

[Hoang Pham]

I have the same exact problem, anyone have a resolution for this yet? It's driving me nuts.

[Rob Buxton]

I've not seen this, but I have seen Java mentioned.

Try clearing the Java Caches, they survivie reboots etc. They can cause lingering odd behaviour.
Accessible either via right clicking the Java Icon or going via Control Panel.

Also, what version of the JRE are you running. I've updated to 1.4.2_04 and that works fine.

[Darrin Rawls]

One thing to check would be your browser settings themselves (pure spectulation here; we haven't seen this before). Got to Tools/Internet Options/Settings (under Temporary Internet Files) and make sure "every visit to the page" is checked. That way the browser will load a new page and not use any type of cached information.

[James Crosland]

Thanks for the suggestion, but afraid it hasn't made any difference. Its as if the java engine only works once, but i've no idea why. If I remove it, load the login page again, allow to install and login it will work...... but then tomorrow, or even later today when i try to log in again it doesn't. Is there some sort of cache within the java app?

Cheers, James

[JoopNL]

I have also had this problem past, on another installation of SIM. The current installation does not have the problem. When I rebooted the SIM server I could connect again but after some time it stopped working again and I could only open SIM on the SIM server itself.
I was having the problem in a test environment wich has been uninstalled now. Never got around to looking for the exact problem. :(

[James Crosland]

never really thought of looking at the server side, but then i wouldn't have a clue where to start looking on that one.

[Dan Baylis_1]

Was a fix ever found for this?

Having the same problem.

Cheers

Dan

danbaylis@fitnessfirst.com

[James Crosland]

Well i certainly not fixed on mine! I just resorted to remoting into the management box.

[Jason Carter]

I am also looking for a solution to this, anyone find anything yet?

[Rob Buxton]

You may need to redefine the problem.
From a Browser session on your Workstation you should be able to browse to:
https://HPSIMServer:50000

What happens next?

Jason,
You may want to open a new thread, adding me too's to the bottmo of threads like this doesn't always get the best of results. Again clearly define what you're doing, what you see and include versions of OS, HPSIM, IM Agents etc.

[Darrin Rawls]

We've not been able to reproduce this situation. Can you go into Control Panel/Java Plugin and Clear the cache (there is a button on the Cache tab)? Once done, also on the system having the browser trouble, delete the cookie that gets created browsing into HPSIM and let it recreate the cookie. See if that helps...

-Darrin

[Tim Nagels]

I've had the same problem, but when I accepted the certificate it stated that the certificate was for a different hostname, it seemed that the extension for that local domain wasn't added through my vpn (what's normal in fact)
So I added the dns appendix to the list in my vpn connection's network settings and I tried again: successfully.

I hope this helps, maby it's related in your case to another dns problem