after upgrade to SIM5.0 PMP-Problems

[Hochmuth_1]

The server are shown as licensed, but don't change from unknown to other pmp-state.The
services are started and are shown also as data collected state.

Are these problems known?

[Steve Woodward_2]

I am also having problems with PMP after installing SIM 5. Some times PMP works. I reboot, then it doesn't work (all servers have "?"s in the PMP column). I'll look at it a few days later and it's working again. Very strange.

[Aravindh Rajaram]

Which OS is installed on the servers that you monitor? What is the protocols that you use in HPSIM to monitor those servers? And finally, what is the no. of samples that you have set to determine status?

[Hochmuth_1]

All Servers are Windows 2003 Standard inc.SP1.
We monitor:
Ping
SNMP
HP NIC Agent
HP Server Agent
HP Storage Agent
HP Version Control Agent
HP Foundation Agent

We normaly used 5 Samples to collect, but also 3 or 10 didn't change anything.

[Aravindh Rajaram]

Here it goes...

I had a problem monitoring Windows 2003 Server SP1 servers with WBEM protocol in HPSIM. Try this out...enable only SNMP protocol in HP SIM, run software and hardware status polling and then try monitoring it. This should work.

And also, you should wait for No. of samples * 2 minutes for the first PMP status change.

[Hochmuth_1]

If checked it, but no diffences. Still the same problem.

[Steve Woodward_2]

I opened a case with HP regarding difficulties with PMP. Front line couldn't figure out why I couldn't monitor some servers (always have a red X) so it was escalated to engineering. We ended up capturing the SMTP PMP packets between the systems and found PMP was using the incorrect community name. When setting up SIM I had left the default community name "public" in the SNMP config and added our own community names after that. PMP was tyring to query the server using "public" instead of the correct community name.
We ended up removing public from the list of community names, restarted the PMP services and it then started working. The engineer said he had seen this happen before, and although he didn't specificly say it, it appears to be a bug in PMP.
Also I have found that the PMP services (at least PMP 4.0) often need to be restarted for some reason. They just stop working.
Anyway, hope that helps you.

[Hochmuth_1]

I've checked it, but it isn't the same problem. My PMP was working fine till the upgrade, and i also have no red X, if got alsways the questionmark and Status "unknown". The communitystrings are set correctly and everything else works fine.

That the PMP sometimes need a restart, is correct, but after 2 years with SIM i have to say, that this software over all is not "rockstable". You often have smaller problems that you can solve be restart or rediscover. And always i reported some bigger bugs the support said :"please reinstall you Server"...and 2 weeks later we had a fix for download. Not the best solutions....i will try to reinstall the PMP again and give you some infos, how its behave.

[Hochmuth_1]

You won't believe this, but after reinstall and !! 3 !! restarts of the PMP service it starts working again.

THX to all for the help.

[Hochmuth_1]

Closed, cause solved.