ATA Disk Status Alert

[Steve Giordano]

We're running SIM 4.2 and monitoring several virtual machines. When any of these machines are rebooted we get an ATA Disk Status Alert with condition 4 (Degraded). Is this simply because the server is rebooting and it can't monitor the ATA disk controller (or virtual IDE controller in this case)? Doens't seem to be a big issue and I would assume if the monitoring was suspended before the reboot we wouldn't see this (procedure issue) but thought I would at least check. Thanks!

[David Claypool]

What monitoring protocol are you using? WMI?

[Steve Giordano]

I'm looking in the Global Protocol settings page and I'm using ICMP for ping checks, WBEM is enabled and configured, SNMP (obviously) and DMI. Sorry I don't know the exact answer to your question.

[David Claypool]

I should have been more specific. Have you loaded any kind of agent onto the VMs themselves?

[Steve Giordano]

No. No agents installed (HP or otherwise). Just using SNMP settings to send traps to SIM app server.

[David Claypool]

That's what's puzzling--without an agent you shouldn't (can't) get any traps, particularly a disk status alert.