Automatic Event Handling Issue

[Kevin Haney]

My HPSIM is working just fine except for one thing. I can no longer create a new Automatic Event Handling task.

I can enter a name on Step 1. But then on Step 2 (Select Events), the screen is just blank with the "previous" and "next" buttons at the bottom. Normally, this would show a pulldown with the Event types.

My browser shows the error:

Line: 118
Char: 5
Error: Object expected
Code: 0
URL: https://HPSIM_name:50000/mxportal/search/AdvancedEventsSearch.jsp?inframe=alerts

This seems to indicate some sort of Java issue.

Has anyone seen this issue before?

[Kevin Haney]

In case this helps:

When I try to create a new event with the name "test4", the following message is generated in my mx.log file:

@!@,2004-03-15 14:56:40 EST,CONFIG,FAILURE,LIST,TASK,test4,ERROR,domain\user,103,1801703282,
The name "test4" does not represent a object in this system.

[Rob Buxton · Accepted solution]

Try clearing the Java Caches, close down your IM Session, then from the Control Panel double click on the Java App and go from there. I've fixed a number of Java errors this way.

[Kevin Haney]

Thanks Rob.

I tried your suggestion but it did not solve this issue.

This issue seems to be on the server side. It occurs from any client and browser I have tried so far. The strange thing is that this functionality worked just fine a few days ago.

The one thing that I know changed during that time was that I experienced the loss of non-bold menu items and needed to delete a blade enclosure entry that had a space in its name (per another thread). This solved the menu problem.

I am tempted to uninstall and reinstall. However, I would rather find the cause of this problem than avoid it.

[Tim McGue]

I did have this issue too. I opened a case with HP. The only resolution they gave was to reinstall with a new database. Ouch!

Tim

[Kevin Haney]

I ended up reinstalling today. I couldn't afford to wait any longer for a fix.

I still would like to find a solution to this issue in case it happens again or happens to others.

[Tim McGue]

HP, this might be worth taking a look into. He wasn't the first one with this problem. See this URL:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=340766

Also see similar type problems here:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=343566
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=352647

Tim

[Joseph Palarchio_1]

Similar problem here.

Clean OS install, brand new install of SIM. Ran autodiscovery and am trying to setup events handling. When I get to the "Select Events" screen (2nd page), I receive the following javascript error in the browser:

Line: 198
Char: 5
Error: Object doesn't support this property or method
Code:0
URL: https://manage.palarchio.local:50000/mxportal/search/AdvancedEventsSearch.jsp?
inframe=alerts

Problem occurs from both the machine running SIM and a remote browser.

Seems like a number of people are experiencing this. Any ideas?

[Joel Rubenstein]

Did you install SIM 4.0?

[Joseph Palarchio_1]

Version: Systems Insight Manager 4.1 - Windows
Build Version: C.04.01.00.00
Build Date: 2004-05-20 14:37