John,
You have mentioned several different issues but you have not provided very much detail, so, I'll provide a brief step by step procedure on how to install the HP System Management Agents on a ProLiant Windows server.
1) Verify the SNMP service is installed and running, look in services. If not, go to Add/Remove Programs, Add/Remove Windows Component, Management and Monitoring Tools, Details, Simple Network Management Protocol
2)
a) Verify the minimum SNMP settings are configured. You must have a community string for READ, and optionally a community string for READ/CREATE. The HP agents use SNMP as a security feature; multiple servers must have matching community strings, a sort of password.
b) If you don├в t add the READ/CREATE, you can't change settings, and you can't clear the Integrated Management Log from the web based HP System Management Homepage.
c) Configure the SNMP trap destination, this tells the local HP agents where (which server or servers) to send agents event information, for example disk failure, memory error, redundant power supply failure...
d) After making any changes to SNMP settings, you must re-start the SNMP service, so the changes take effect.
3)
a) Now you are ready to install the HP Product Support Pack. You can download the PSP or you can use the HP PSP CDrom that came with the server.
b) The product opens and creates an Excel type list of software, drivers and agents that are available to install. NOTE: PSP will auto-magically install only what├в s needed and skip over the rest.
c) In the left column, you should see a red flag indicating configurable components. You must go in there and select what type of security you want HP Management Agents to use, the simplest is "Trust-ALL", the best one is "Trust by Certificate", but you need HP-SIM installed first, so HP-SIM can provide a certificate.
d) Now you can click the install button in the centre / top area. NOTE: When the PSP installs the new NIC drivers, the server will drop all network connections for 30 seconds or so! (this is called a gatcha) Sometimes you don't have to reboot, but I find it├в s a good idea to reboot after installing the PSP.
4)
a) OK, we're getting closer, we have SNMP installed and configured with community strings, we have the HP Management Agents configured with a security model, probably "Trust-All" to start with. Now click on the HP Management Homepage icon, a green square one.
b) You should see the server name and model on the top right, and six or seven sub menus like "Storage", "Environment", "System", "Software" and "Version Control". NOTE: If you don't see them, it means the agents failed to start. Check the Windows event log to see what happened? Usually, SNMP is not running or is not setup right.
5)
a) Everything should be green or blue in the HP-System Management Homepage (HP_SMH). To test the operation of the agents, if you have dual power supplies, un-plug one of them, wait about one or two minutes, then refresh the HP-SMH, you should see a Yellow condition at the top of the page, click on this and it will jump you right to the failing component, very convenient! Another test would be to unplug the iLO network cable.
b) All of the above was on the local machine, if you have a monitoring server running HP-SIM or some other "trap catching" software, the event you caused above would have generated a trap and sent it to SNMP on the local machine, which in turn would send it to the trap destination machine. So, log onto the HP-SIM machine and verify it received the trap. NOTE: If you have email notification configured on HP-SIM, you will receive an email about the trap/event.
b) If it did not receive the trap, you can troubleshoot by sending a test trap. One way is to go into control panel, then HP Agents, then click on "Send Test Trap". Another way is from the HP-SMH, click on settings, SNMP, then "Send SNMP Test Trap".
6)
Log files, almost all ProLiants (not the economy 100 series) keep a log file in NVRAM called the IML, Integrated Management Log. There are a few ways to view this log file...
a) - Start - Programs - HP System Tools - HP ProLiant Integrated Log Viewer
b) - Open HP SMH, click on Logs, Click on HP Integrated Management Logs
c) - Boot the server from HP SmartStart CD, use its Integrated Management Log viewer.
7)
a) The logs will have every hardware related event since the day the server was first turned on, unless someone clears them. Normally, the first entry is "POST Error: 1785 Drive Array not configured."
b) If you want to clear the log from the HP_SMH, you must have configured the SNMP write or create community string and enabled sets.
c) If you have administrative rights, you can clear the IML from the Programs, HP System Tools, HP ProLiant Integrated Management Log Viewer.
Regards,
Tim
