Error loading Insight Manager

[Martyn_6]

I'm recieving a Java(TM)Plug-in 1.4 fatal error(1.3.1_01 cannot be located) when attempting to open Insight manager. Have tried uninstalling JRE then reinstalling from the Insight Manager installation.

Any help would be greatly appreciated.
regards,
Martyn

[David Claypool]

Are you using Insight Manager 7 or HP Systems Insight Manager? Have you re-booted between un-install and re-install?

[Martyn_6]

Thanks for the response. Insight Manager 7 and yes I have been rebooting every time. The exact error in full is 'Java Plug-in 1.3.1_01 cannot be located because values in the registry key HKEY_LOCAL_MACHINES\SOFTWARE\JavaSoft\Java Plug-in\1.3.1_01 is not found or is no longer valid. A print screen is attached.

[Martyn_6]

Yet the browser says a different plugin has not been isnstalled.

'Insight Manager 7 - Plug-in Not Installed

The JavaTM Plug-in Version 1.3.1_09 has not been installed. Please close the browser and restart the browser, following the installation directions to install the plug-in. You may need administrative rights on this machine to be able install the plugin.'

As attached.

[Sampath Wijesinghe]

Hello,

One of the HP experts(Joel Rubenstein) guide me to fix this issue.

download the fix from
http://h18013.www1.hp.com/products/servers/management/hpsim/download.html

name: » HP Systems Insight Manager 4.1 SP1 - Windows Critical Update (for MS04-025)

then run install.bat

and also untick java at:-
Tools->internet_Options->Advance

Good Luck
Sam

[Sampath Wijesinghe]

Hello,

One of the HP experts(Joel Rubenstein) guide me to fix this issue.

download the fix from
http://h18013.www1.hp.com/products/servers/management/hpsim/download.html

name: » HP Systems Insight Manager 4.1 SP1 - Windows Critical Update (for MS04-025)

then run install.bat

and also untick java at:-
Tools->internet_Options->Advance

Good Luck
Sam