insight problems

[Safo]

Hi

I`m newbie. I`m having issue with insight manager 4.2.
1. I have allowed necessary port which wrote in white paper Understanding HP System Insight Manager but I can`t get HW and SW information from managed servers(Proliant DL380G3, win2000server). On managed servers all required software is installed. Managed server are behind firewall Cisco PIX 515E…..only ping is enabled but all required ports are allowed.
2. When I want run data collection I receive error message:
Event Details: Unable to complete Data Collection

Event Identification and Details
Event Severity Minor

Cleared Status Not cleared
Event Source epwebext
Associated System epwebext
Associated System Status Normal

Event Time 28-Jan-2005, 09:21:50 CET
Description The Data Collection task did not complete. The target system may not be running a supported instrumentation protocol, such as SNMP, WBEM or DMI.


..but snmp, wmi on this server exists and running

[Safo]

I solve this problems