Java unresponsive after "Checking for a Java Runtime Environment"

[Steve Kadish]

Hi all,

I've had a problem with running HPSIM crop up suddenly on my workstation. When I browse to the program, it displays, as always, "Please wait. Checking for a Java Runtime Environment." It then loads up Java and the status bar says "Applet com.hp.mx.portal.applet.baseapplet.testApplet started." The pointer changes to an hourglass, and that's it. Nothing else happens

Other workstations and the server don't have this issue, and it seems to be a Java problem. I've uninstalled and reinstalled Java, deleted temp files, cleared the Java cache...

Does anyone have any ideas?

Thanks,
- Steve Kadish

[Joel Rubenstein]

Uninstall the latest IE security update MS04-025 KB 867801 and you will once again be able to access SIM. It is listed in add/remove programs as Internet Explorer Q867801.

[Steve Kadish]

Thanks! (Grr, I wasted a lot of time on that.) Does anyone have any idea why the update causes a problem?

- Steve

[Joseph Madden]

Joel,

Thank you as well, I think Steve put it well - grr - I would, more correctly, my security people would like to understand what about the patch caused this issue.

Thanks
Joe

[Rob Buxton]

If you do a google on ms04-025 you'll find quite a lot of comment as well as pointers to what the change is.

[Anthony C. Arnett]

hp has a sevice pack for sim that addresses this issue.

you no longer have to uninstall the MS patch.

[Peter Stringer]

can you post a link to the update

cheers

[Joel Rubenstein]

The update can be downloaded from the main SIM page at

http://www.hp.com/go/hpsim