linux systems management homepage install problem

[Ken_264]

I get the following error/warnings when installing the hpsmh.

The rpm does not appear to create the hpsmh user or use root as I have installed using 'su'

Any help?

warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root
warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root2%)
warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root4%)
warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root
warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root
warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root
warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root
warning: group hpsmh does not exist - using root
warning: user hpsmh does not exist - using root
warning: group hpsmh does not exist - using root
########################################### [100%]

**********************************************************
* System Management Homepage installed successfully with *
* default configuration values. To change the default *
* configuration values, type the following command at *
* the root prompt: *
* *
* perl /usr/local/hp/hpSMHSetup.pl *
* *
**********************************************************

chown: `root:hpsmh': invalid group
chown: `root:hpsmh': invalid group

Stopping hpsmhd:
Starting hpsmhd:
chown: `root:hpsmh': invalid group
chown: `root:hpsmh': invalid group

chown: `hpsmh:hpsmh': invalid user
chown: `hpsmh:hpsmh': invalid user
chown: `hpsmh:hpsmh': invalid user
chown: `hpsmh:hpsmh': invalid user
chown: `hpsmh:hpsmh': invalid user
chown: `hpsmh:hpsmh': invalid user
chown: `hpsmh:hpsmh': invalid user
hpsmhd: bad user name hpsmh
[FAILED]
error: %post(hpsmh-2.1.0-118) scriptlet failed, exit status 1

 P.S.This thread has been moved from ITRC server mgmt (Insight Manager 7) Forum to ITRC HP Systems Insight Manager Forum- HP Forums Moderator

[Tecnico HP]

Hi Ken,
I get same error installing the hpsmh
on RedHat Enterprise Linux AS release 3.
The problem refer to invalid user.
Check this user in the /etc/passwd file.
If it's not present, you must create the user hpsmh as following:
hpsmh:x:79:79::/hpsmh:/sbin/nologin

Regards.
Davide Morselli
Hewlett Packard Italiana