Login Failed Authentication

[Steven Baillie]

Since changing the password for a username I now get the following error in SIM 5.1 SP1.

Login Failed Authentication

I also have PMP 4.4 installed and If I stop the HP Performance Pack service the errors stop.

How can change the password in PMP to stop the errors from occuring.


steven

[Daniel Leblanc]

Hope this help out

http://h10018.www1.hp.com/wwsolutions/misc/hpsim-helpfiles/hpsim_5_changing_the_SystemName.pdf

[Steven Baillie]

I did try changing the MxDBUserPassword by using mxpassword â g but SIM would not start so I had to change it back to what it was. This is not using the same username as the username that I changed.

still not working

steven

[pkrai]

Can you try steps, given below ?

After changing only the HP SIM Service Password

1. Stop the HP Systems Insight Manager service
2. Stop the HP Performance Management Pack service
3. Launch the MxPassword GUI by running the following command:
a) ~HP\Systems Insight Manager\bin\mxpassword â g
b) Modify the password of the MxHPSIMServicePassword key to reflect the new password
4. Start the HP Systems Insight Manager service
5. Start the HP Performance Management Pack service

After changing only the database password for PMP. If only the database password is changed, the following steps must be performed to gain access to HPSIM:

1. Stop the HP Systems Insight Manager service
2. Stop the HP Performance Management Pack service
3. Stop the HP PMP Tools service
4. Launch the MxPassword GUI by running the following command:
a) ~HP\Systems Insight Manager\bin\mxpassword â g
b) Modify the password of the MxPMPUserPassword key to reflect the new password
5. Start the HP Systems Insight Manager service
6. Start the HP Performance Management Pack service
7. Start the HP PMP Tools service

Thanks.

[Steven Baillie]

tried changing the MxHPSIMServicePassword and MxPMPUserPassword but error is still occuring.



steven

[Steven Baillie]

I upgraded to v4.5 and this solved the problem

steven