Missing non-BOLD items in SIM menus

[Erik Hjalmarsson]

Hi

All items that is Not BOLD in the SIM menus have disappered from my HP SIM server during my Holiday leave, and of course non of my collegues has "ever" touched the SIM configiration. I have tried to reapply different Security to my user accounts but the problems still remains.

Non Bold items that is missing is for example under Tools only Custom Commands is shown.

Any ideas ?

brgds Erik

[Tim McGue]

I don't have a solution, but I have seen them come and go for the same user account with full access.

Tim

[Ronald Kowalka]

Do you have racks or enclosures that have been discovered, and that have names having a space separating the name? If so this could be the problem. There are two solutions - 1st, because the enclosure or rack has a name with a space this indicates the firmware is out of date and needs to be upgraded (the new firmware does not allow spaces). The second is to change the name to one without spaces - use underlines or hyphens.

[Rob Buxton]

It does sound like someone has played around with the toolboxes, or authorizations.

It's almost like someone has either edited or removed the Monitor Tools package.

If you do a report on the Monitor Tools Package it should list all of the tools, see my snapshot of the start of ours.

[Mike Bollman_1]

I have this same issue and no the permissions have not changed at all. The user ID I am using is the admin account I used to build HPSIM to begin with. The other cool thing is that I have entire menus missing (configure, diagnose, & optimize are all missing). Also, If I click on options version control repository I get an http status 500.

any ideas guys?

[Ole Thomsen]

Please se my previous thread "Oh no, not again! (menus disappear)"

Ole

[Mike Bollman_1]

On my install of HPSIM the SIM box is the SQL Server box and it is only used for this purpose. I was able to verify that the local insight agents (7.0) were installed shortly before everything flaked out.

HP are you listening. I really need help with this.

Thanks,

Mike B.

[David Claypool]

I personally have installed on a dozen plus systems and have not observed this problem on any of them. The only thing similar I have seen is when hpSIM has been installed using a domain administrator account. If logging in and leaving the domain blank (this also assumes the localhost\administrator account has the same password), hpSIM will let you log in but you have no authorizations for anything.

Secondly, Ron Kowalka responded above (Ron is one of the hpSIM dev managers attempting to remain incognito. Busted, Ron!) we have seen spaces in DNS names (not valid for DNS names anyway, but earlier firmware versions for the blade cabinets didn't enforce this) break the parsing algorithm which resulted in menus disappearing.

In troubleshooting, I'd be curious about several things:

- Do the missing menu items properly appear in the output when mxtool is used to list the tools?
- Has the mxtool command been used to add any personal tools?
- Can you use mxexec (or mxtask in some cases) to execute a tool that doesn't appear in a missing menu?

[Mike Bollman_1]

This is the 2nd install of HPSIM for me, the first attempt was on Win2k Server and resulted in a very similar situation. This time I am running it on Win2K3 and all was well until we applied PSP7.0a. In answer to your questions:
1)Yes, if I run mxtool the "menu" items are listed there.
2)no, mxtool has not been run to add any personal menus
3)I'm not familiar with mxexec and the syntax for it. Could you give me an example?

thanks for all the help.

Also, if it helps I have a case open with HP support (#3204949348) that is supposed to be escalated.

[David Claypool]

Under Tools|Command Line Tools|Windows should be the 'netstat' command. Assuming HPSIM to be the name of your server, you could run from the command line on you hpSIM server in the c:\program files\hp\systems insight manager\bin directory:

mxexec -t "netstat" -n "HPSIM"

and receive first the comment

'Running tool netstat with job id xxxxx.' followed by the headers and then the output.

[Erik Hjalmarsson]

I have tried out a few things of your suggestions, thanks to all replies. But the problem still remained.

Today we did a new install of HPSIm to the same server, I belive that my was as follows.

This HP SIM server also runs Rapid Deployment that has been uppgraded to 1.50, we use MSDE. During the update of MSDE 1 to MSDE 2000sp3a we did have some problems with protocols. But it was solved with some registry editing. When we later added the security features to RDP for controlering jobs SIM that shares this MSDE installation with RDP somehow loosed access to its own database.

With the new installation of SIM we are up and running again.

brgds

Erik Hjalmarsson

[Mike Bollman_1]

David,
When I try that command I get the message "an internal error occurred"

[David Claypool]

Mike:

Good, we may be getting to the bottom of things. As you may have guessed, the UI is populated dynamically. I wanted to determine if the app was running appropriately or if stuff just wasn't showing up in the UI. This error seems to indicate that the problem isn't with the UI but with the application itself.

At this point, I'm going to doubt that we can fix this in the forum and to rely on the case you already have open. However, if you can document your install (any weirdness other than MSDE from the hpSIM download and hpSIM being the only app on the box) and all changes that happened from the time it was working okay to the time it started acting weird, I think that would help.

[Jon Huber_1]

Anyone have news on this one yet? Checking before I call support...
I've had the same thing happen twice now (did complete rebuild after first time). Here's my config:
Dedicated DL360 G3 dual 3.06 / 3GB Ram - server is dedicated to SIM and VC repository. I'm monitoring about 350 devices.
The first time I had a problem, I lost all my non-bold items. Got lots of HTTP 500 errors with the apache exception codes. Ended up doing complete rebuild from scratch.

I was working fine for several weeks after rebuild. No config changes made, now I cannot access certain menus (Global Protocol settings is what's killing me) - I get the HTTP 500 error (org.apache.jasper.JasperException)
All my servers (160+) are going to 'unmanaged' state (probably related to Global Protocol Settings above).
Any suggestions welcomed. TIA
Regards, jh

[Tim McGue]

Check your nodesecurity.xml file. I had it go to 0 bytes before and I believe it caused the same last error you mentioned. I deleted it then went in through the GUI to re-create the settings in the same screen that previously produced the error.

Tim

[Jon Huber_1]

Tim,
right on, thanks for the solution. After deleting the 'nodesecurity.xml' & restarting SIM service I now get a blank page to re-populate-
Thanks again,
Jon

[Mike Bollman_1]

Well I just tried stopping the hpsim service and renaming the nodesecurity.xml file. It did create a new xml file, but my missing menus are still missing. I am still working this case with the hp escalation team, but it has been two weeks and we still do not have a fix. It is looking more and more like I will have to reinstall.

[Mike Bollman_1]

Update...it is fixed. Ronald nailed it early on and I just missed it. The problem is with spaces. It seems I configured our server enclosure intially with a space (enclosure 1) and just flat forgot about it. When I read Ron's post early on I just thought about server name and forgot that the enclosure itself has a name. Changing this fixed the problem. Thanks to Ronald and Ron Norman from the HP escalation team. Problem resolved.

FWIW...in the next versio of HPSIM the issue will be fixed according to HP.