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тАО09-11-2014 05:05 AM
тАО09-11-2014 05:05 AM
Preventing excessive email notification from server.
I am using HP SIM 7.3. I have a lot of servers connected and from time to time one of servers is generating huge amount of traps - for example last time i get 78 messages (SNMP) Server Redundancy Lost: Important SIM events.
These messages are forwarded to first line support and they are very angry when they get 78 SMS messages :)
I waste a lot of time searching for solution to prevent repeatedly send the same notification in the same time - maybe you will be able to help me ?
Thanks in advance.
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тАО09-11-2014 05:27 AM
тАО09-11-2014 05:27 AM
Re: Preventing excessive email notification from server.
We use HP Insight Remote Support (IRSA in the past) together with SIM. In this configuration you can forward the service events to the service/help desk which reduces the number of events to the ones which need to be handled because a hardware service provider will call them to arrange the appointment for the repair or component shipment.
If your organization needs to handle all the events you need to check with the service/help desk software vendor for duplication detection or if the amount of events per day is not to high you can write an event automation task which checks first in if the trap did recently open an incident in your service desk tool. (Perl VBA or powershell can be used if the number of events are not to high)
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тАО09-11-2014 05:39 AM
тАО09-11-2014 05:39 AM
Re: Preventing excessive email notification from server.
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тАО09-11-2014 06:26 AM
тАО09-11-2014 06:26 AM
Re: Preventing excessive email notification from server.
Yes SIM is displays all the SNMP Traps. IRS / IRSA has time filters and filter to check for events which are relevant for HP.
Is it correct that you use email to forward events to your service desk? If this is the case you have a much better solution if you only use the mail forward from IRS to the service desk.
Simple rules are possible inside SIM event automation.
There is also some build-in logic for reachable events to close previous nonreachable events.
But I would also ask for your service desk tool vendor for a SIM integration.
I just remember that HP for example provided some integration.
I do not know the current state of this packages.
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тАО09-11-2014 06:43 AM
тАО09-11-2014 06:43 AM
Re: Preventing excessive email notification from server.
Perhaps it is simpler to use the log functionality and using something like logwatch an open source tool. There was also a tool which was writen by some HP people some years ago to apply rules to logfiles but I do not remeber the name. This would fit very well to your needs.
It will not take very log until first level people will define you a list which event should be resend after x,y,z minuites / hours or only if the event happend n,m times . Take care the you have a good concept from the begining. And think about the life cycle of the product (In your case HP SIM).
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тАО09-11-2014 06:54 AM
тАО09-11-2014 06:54 AM