Problem with SIM and dmz agents

[Christian Langgaard]

Hi group.

I have a problem with our SIM server.
out CIM7 servere recently crashed and I decided to upgrade to SIM4. installation was smooth, and all internal resources where manually added. I am having problems with the DMZ servers though. I add by ip address but all servers fail with "HW Status RED from ping". We have the same ports open as we did for CIM7, as well as ping (tcp7 / ICMP), the SNMP ports 161/162, the WMI proxy, 2301, 2381, etc. I am running out of ideas. I tried adding through a host file without luck - same error.
I read through the forum in search of a hint, but all suggestions listed here doesn't help.
I can ping from the CMA to the agent, both forward and reverse.

I find it rather annoying that I cannot just add a resource by ip without pinging it though, if the ping is all that keeps me from working.

Does anybody know what the CMA does for discovery - the firewall records the echorequest from the server to the agent but no further traffic is recorded -

Help greatly appreciated.

thanks
Christian

[Scott Shaffer]

Ping (ICMP) is required - but it appear that this is working if you said that you can ping both servers from each other.

Note that in 4.1 you can use a port 80 check (HTTP) instead of Ping for servers in the DMZ if you want.

I can't see why HP SIM can't manage those servers if IM7 could. You might want to call into support and see if they can help.