"Collection is empty" Error Message

[Phil Bangert]

For the past two days, I have had an issue with SIM 5.0 SP4, where no one is able to see any systems. When I click on All Systems or any of the other predefined collections, I get the above error message. When I click on System Overview, I am able to see the server count. If I click on All Events, I am able to see the events so it seems like the database connection is working.

We also have a web application that pulls information from the SIM database that is working just fine.

Any ideas on what may be causing this issue?

[Brad Keyes]

I have been getting the same problem for the last week. Installed SP5, but that didn't help.

Any info on what might be causing this?

[Andrew Menechella]

Did anyone find a solution to this?Maybe it is the new ms security patches?

[Aravindh Rajaram]

Check if the authorizations are defined correctly for the signed in user.

[Andrew Menechella]

It happens out of the blue for every user

[hahniabg.de]

Same issue here - and no sollution!

Called HP-Service in Germany. They said the problem is known but they have no workaround.

This is not acceptable! Please Help!

[Andrew Menechella]

I had to reinstall HP sim.

[JimKnopf]

Now I have the same problem with HPSIM 5 Update 2. I can't add any device.
Thats what the logs shows:
/var/opt/mx/logs/mxdomainmgr.4764.out
12:12:25,593 INFO [HPSIM_DEBUG] discovered device notice add Exception onenc4bl5.dilloncs.de com.hp.mx.core.alertmanager.AlertPersistenceException: An error occurred while attempting to add eventtype "Id:341 Type:1 device:321".
12:12:26,407 INFO [HPSIM_DEBUG] discovered device notice add Exception onenclosure4 com.hp.mx.core.alertmanager.AlertPersistenceException: An error occurred while attempting to add eventtype "Id:342 Type:1 device:322".
12:12:26,505 INFO [HPSIM_DEBUG] discovered device notice add Exception onHP-Bladecenter com.hp.mx.core.alertmanager.AlertPersistenceException: An error occurred while attempting to add eventtype "Id:343 Type:1 device:323".
12:12:26,602 INFO [HPSIM_DEBUG] discovered device notice add Exception onenclosure3 com.hp.mx.core.alertmanager.AlertPersistenceException: An error occurred while attempting to add eventtype "Id:344 Type:1 device:324".
12:12:26,667 INFO [HPSIM_DEBUG] discovered device notice add Exception onEncl_800RKH6149 com.hp.mx.core.alertmanager.AlertPersistenceException: An error occurred while attempting to add eventtype "Id:345 Type:1 device:325".
12:12:26,727 INFO [HPSIM_DEBUG] discovered device notice add Exception onenclosure2 com.hp.mx.core.alertmanager.AlertPersistenceException: An error occurred while attempting to add eventtype "Id:346 Type:1 device:326".

/var/opt/mx/logs/mx.log
@!@,2006-07-28 12:12:26 CEST,German_CONFIGURATION,German_SUCCESS,German_ADD,German_NODE,enclosure2,German_SUMMARY,mxadmin,0,639,
@!@,2006-07-28 12:12:26 CEST,German_CONFIGURATION,German_SUCCESS,German_DISABLE,German_NODE,enclosure2,German_SUMMARY,mxadmin,0,639,
@!@,2006-07-28 12:12:26 CEST,German_CONFIGURATION,German_SUCCESS,German_MODIFY,German_NODE,enc4bl5.dilloncs.de,German_SUMMARY,mxadmin,0,643,

The solution can't be to start a new installation!

[Andrew Menechella]

Unfortuately,I got tired of waiting and just did a reinstall.

[Bill Slobodnik]

I have this issue occasionally and restarting the HPSIM services clears this up.
I set up a scheduled task to daily run the HPSIM restart command to free up memory right before the data collection runs. Haven't had the problem since.

[gldiii]

Same issue, here is my version info:

Version: Systems Insight Manager 5.0 with SP4 - Windows
Build version: C.05.00.01.01


This ever get fixed?