SIM Product Name Wrong

[James Spring_1]

I think there is a serious issue in the way SIM pulls the product name. I noticed that a small chunk of my 200 devices have just "PROLIANT" as the product name and not Proliant 8500, Proliant DL580, etc. When looking at the system management homepage and Insight Agent on the server I see the correct value for serial #, Product, etc. However when viewing the Win32_ComputerSystem or Win32_ComputerSystemProduct in WMI (using WMI tools) I see the model as just PROLIANT. Running winmsd on the server (these are all Win 2000/2003) the summary shows just PROLIANT, whereas on other servers that are working the proper value is shown. My question is, why is SIM relying on WMI for the product name and not the Agents? Why would I waste the time installing the agents if the information from them (which is more pertinent for inventory purposes) is going to be ignored. How can I get the product name to display properly in SIM?

[David Claypool]

HP SIM should prefer the information from the agent automatically. Check to make sure that the agent and SNMP have been discovered. The easiest way to do that is to create a custom list to select systems where management protocol is SNMP or management protocol is systems management homepage. The list will show the values in both of those fields.

[James Spring_1]

No Dice. I checked, and for every system where product name is "PROLIANT", and on every system, WBEM, and SNMP were enabled, with the System Management Hopepage enabled on most. If your statement is correct, could this be a bug? Is there possibly a setting to prefer one over the other that needs to be configured?

[David Claypool]

No, this is not a configurable setting.

When you say you checked, I just want to make sure that you mean that HP SIM has discovered it and not that you confirmed it was working when you visited the agent.

You can also try to run Daily Device Discovery manually followed by Data Collection to update the database. It's possible that if there were a large number of systems discovered, identification may not have been complete when the initial data collection was done.

If this continues and you assume it is a bug, the only way to report it officially is by filing a case with Customer Services.

[James Spring_1]

Okay, sorry I wasn't more clear.

Server's homepage and agent page show proper value for product name and serial number.

SIM has all of my systems as being WBEM and SNMP manageable. Some of the systems show a product name of just "PROLIANT" in SIM. Not Proliant DL580, etc. I checked WMI on the servers showing just PROLIANT, and it appears that the information is indeed being preferred from WMI versus SNMP. For instance the Win32_ComputerSystem.Model property is PROLIANT, whereas the SNMP model property is Proliant 6400R. Interestingly enough, on systems with the new HP online diagnostics utility installed, it also shows a value of just "PROLIANT" on the misidentified systems.

It seems to me that if SIM pulled the model information from SNMP (which is where the agents pull, but not the diagnostics utility) that it would be correct. If I understand what you are saying, SNMP should be preferred. I guess further down to the root of the issue is what is causing WMI to have the wrong data on some servers while others are fine. I've tried to correlate it with a specific model or BIOS, but have had no luck.