SIM Software status

[Michael Bowman_1]

I am monitoring the software status of remote systems. Some of them are far away or over slow links. I am currently getting a ? under the software status, even though I know they are set up correctly. If I manually do software status polling, the servers register fine. What timeout would I have to extend so the automatic polling registers the correct software status? I was also wonder what protocol handels the software polling?

Thanks, Mike

[David Claypool]

You might consider establishing local VCRM systems at the sites to facilitate this. That way they would have local access to the reference support pack.

The software polling is done over HTTPS.

[Steven Laux]

I have the same problem. I have satellite sites with only one servers. It doesn't make sense to put a VCRM at those locations. If there is a way to adjust the timeout, that would be great. Thanks.

[David Claypool]

No, there's no real way to adjust the timeout. What you might try is to modify the list that the SW polling task uses and exclude the systems in question. Then create a separate task to poll just those systems. Schedule it to run prior to the global task with enough space in time to complete prior to the global one running.

Mechanically, the SW polling task causes a number of things to happen. First, when HP SIM tickles the Version Control Agent, that's the signal for it to call up the VCRM and retrieve the reference support pack catalog data and to update VCA's status with that information. Then VCA can call back SIM and tell it the status based on the information as of the minute.

My thought is that the timeout may be coming from the competition that the slow links are getting from other systems also trying to get to the VCRM. Separate them out and it might go away. Crossing my fingers...