SIM web client crashes weekly

[Juergen.Kopp]

Hi all,
I have two machines with SIM web client running continuously (24Hx7). Unfortunately I get weekly a windows message "Virtual memory low" and SIM client stop to work or crashes with error message "The instruction at "0x7..." referenced memory at "0x...." The memory could not be written."
In the task manager I see PF Usage > 2 GB and IEXPLORER.EXE process reserved more as 1 GB RAM. If I close SIM, PF Usage drops to 400 MB.

To my systems:
SIM 5.0 SP5 installed on DL380 G4 and viewing on desktop PCs with Pentium4 3GHz, 2GB RAM:
1. Win2003 Server R2 SP1, IE6 v 6.0.3790.1830
2. WinXP SP2, IE6 v6.0.2900.2180

Any ideas to fix it?

PS: Could anyone confirm IE7 works fine with SIM (running more as 1 week continuously)

Thx a lot
Juergen

[Daniel Leblanc]

It could be the memory you alow it to cache in you re system or you re hard is getting to small?

[Juergen.Kopp]

Hi Daniel,

1. on both machines is > 10 GB free disk space.
2. Which memory cach do you mean? How I can disable/adjust it?

Juergen.

[Daniel Leblanc]

My Computer>Properties>Advance>Performance>SETTING>Advance>Virtuel Memory>Change ((make it out 2X RAM)If it is already 2x RAM then add 50% just to test it out, if the trouble comes back then it not it!!)

Dan

[Daniel Leblanc]

My Computer>Properties>Advance>Performance>SETTING>Advance>Virtuel Memory>Change ((make it out 2X RAM)If it is already 2x RAM then add 50% just to test it out, if the trouble comes back then it not it!!)

Also the version(SIM) you have is older and does not support DST only 5.1 does.

Dan

[Juergen.Kopp]

Hi Dan,
thx for your answers.
I increased virtual memory to 4 GB on first PC and updated IE to version 7 on other one.
But I think, it will not solve the problem, but delay. Because I see in the task manager, IEXPLORE.EXE increases memory usage for 500 KB each 2-3 minutes. *strange*

Could you check memory usage/min for your SIM, please? Which browser do you use?

Thx
Juergen

[Kopp2]

nobody has this problem ?

[Daniel Leblanc]

The total memory is about 2 Gb

[Daniel Leblanc]

MXdomainmgr.exe is at ...373Mb
sqlserver is at..........48Mb
MXinventory is at .......18Mb
MXinventrory is at.......12Mb

i have a total of 114 process running

[Juergen.Kopp]

Hi all.
How much is the RAM usage of the process IEXPLORE.EXE on your PC? After 2-3 days I can see that IEXPLORE allocated more as 648 MB RAM. (please note attached screenshot). IE6 and IE7 have the same problem.

Could somebody leave SIM in IE over night running and report RAM usage here, please? OS version and the version of SIM, too.

Thx a lot.
Cop