System Model: NULL

[ErikB_1]

I have been searching the forum for a solution to my problem, but did not find a solution, so I try a posting instead.

After I upgraded the Insight Agent to 7.90 on the server that is running Systems Insight Manager. The system model is showing "System Model: NULL" The services: HP Insight Foundation Agents, HP Insight Event Nootifier, and HP Insight Nic Agenst. Do not start. We allso have problem reading agent information from a 3.rd party monitoring program.

Anyone have an ide on what is wrong?

Thanks
Erik

[Marc L Desjardins]

Hi Erik,

It sounds like the agents did not install correctly. I'd recommend uninstalling the agents and reinstalling them if you have not done so allready.

[Marc L Desjardins]

I'd like to add, that you should also update the System Management Homepage to the latest as well. There are some dependencies between agents and SMHP versions.

[ErikB_1]

Hi
Thanks for the replay. I have reinstalled the PSP. But it did not solve the problem.

What I know is that, as soon I downgrade to PSP 7.51a, it all works. But it would be nice too be able to upgrade to a newer PSP. I allso had the same problem when i installed PSP 7.60. Back then i reinstalled the 7.51a packeg, and all worked fine.

[Marc L Desjardins]

Try this. (it involves downtime)

Remove the Insight Agents, remove the Windows SNMP service. REBOOT. Reinstall SNMP, then the Insight Agents.