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07-03-2007 12:38 AM
07-03-2007 12:38 AM
VCRM Errors
Entry Details
Severity Error
Date / Time 7/3/2007 8:27:36 AM
Message The automatic repository update failed because an error occurred while retrieving the download site catalog.
Additional Data
Error for file: C:\hp\hpsmh\data\webapp-data\vcrepository\catalogindex.xml
Error code: 2147500037
Invalid HTTP status 502 trying to read file remote file ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalogindex.xml.
Error downloading remote file ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalogindex.xml to local file C:\hp\hpsmh\data\webapp-data\vcrepository\catalogindex.xml.
I have verified the account, the ISA Server and port are all valid and open. Has something changed?
Jerry
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07-09-2007 01:36 AM
07-09-2007 01:36 AM
Re: VCRM Errors
I've also checked via a direct internet connection (without any proxies) and the file is absolutely empty.
We have the newest available version of VCRM installed (2.1.8.780) and working since it was released.
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07-09-2007 01:56 AM
07-09-2007 01:56 AM
Re: VCRM Errors
I too manually ftp'd to the file specified and saw that it is zero bytes in size.
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07-10-2007 05:57 PM
07-10-2007 05:57 PM
Re: VCRM Errors
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09-11-2007 04:06 AM
09-11-2007 04:06 AM
Re: VCRM Errors
Severity Error
Date / Time 9/11/2007 9:01:25 AM
Message The automatic repository update failed because an error occurred while retrieving the download site catalog.
Additional Data
Error for file: catalog.xml
Error code: 2147500037
Error downloading remote file ftp://ftp.hp.com/pub/servers/software/WindowsIntegrity/catalog.xml to local file C:\hp\hpsmh\data\webapp-data\vcrepository\catalog.xml.
I got this error right now.
Perhaps some members of the pool still have the 0 byte file?
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09-11-2007 04:26 AM
09-11-2007 04:26 AM
Re: VCRM Errors
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09-11-2007 04:58 AM
09-11-2007 04:58 AM
Re: VCRM Errors
They are aware of this and are working on it. No ETA.
I have a case number and have asked them to call me when it's fixed.
Considering all the different kinds of servers we have and 2 insight manager servers its not really an option to do this manually.
Perhaps if more people call someone will get on this.
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09-11-2007 06:40 AM
09-11-2007 06:40 AM
Re: VCRM Errors
Currently, as of just a few minutes ago, both of these files were accessible (and are the ones originally mentioned in this thread):
ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalogindex.xml
(This is the catalog index file.)
&
ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalog.xml
(This is the catalog file for Proliant PSP software)
=================================
The file that seems to be having problems currently is a 3rd file:
ftp://ftp.hp.com/pub/servers/software/WindowsIntegrity/catalog.xml
(This is the catalog file for the Integrity software downloads)
If you are using just Proliant servers then you should be getting the downloads through the currently published catalogs. Last publishing for that catalog was 8/24. The only people that should be seeing issues right now are people trying to get Integrity downloads. As stated in this thread - I beleieve they understand that there is an issue with this catalog and are trying to get it fixed.
-Rich
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09-11-2007 06:44 AM
09-11-2007 06:44 AM
Re: VCRM Errors
ftp://ftp.hp.com/pub/servers/software/WindowsIntegrity/catalog.xml
is the file that is showing in the log.
I am NOT getting any Proliant Support Pack updates.
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01-31-2008 07:19 AM
01-31-2008 07:19 AM
Re: VCRM Errors
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02-01-2008 07:37 AM
02-01-2008 07:37 AM
Re: VCRM Errors
HP support knows the issue is on their end, says they will get to it eventually.
And will not call me back when it is fixed.
basically they accept my support call say they know it's an issue and close the call.
if course I am not buying HP anymore so it's just a matter of time till I don't have to deal with this anymore.