Version Control Repository Disappeared

[MsCindy]

Hello, I am running HPSIM 5.0 SP4 for Windows. My build version is C.05.00.01.01 (2006-02-01) and I have VMMP 2.02. Last week all my servers started reporting the SW status as either question mark or informational. When I started to look into it I noticed that the HPSIM Server no longer recognizes itself as a VCRM. The repository share still exists and the data is in it. I can run the setup.exe from the repository share and it works properly, but when trying to use the VCRM in the SW portion it fails now. Any suggestions would be greatly appreciated.

[Albert Austin]

Check if there has been any change to your global protocol (SNMP...) settings. Have you done any changes (IP address or... to SIM server? Check that trust still exists.
Can you access VCRM from SMH?

Try and see if any of the above suggestions helps.

[MsCindy]

Thank you very much for your quick response. Yes I can access the VCRM from the SMH. I have tried the rescan and rebuild the catalog and that didn't help. The other strange thing is I can't get to the SMH for the HPSIM server unless I am on the console of the HPSIM server. If I just do \\HpsimServerName:2381 from my PC I receive the error "There is no System Management Home Page for HpsimServerName". I can go to https://127.0.0.1:2381/ from the server itself with no problem.

I wasn't exactly sure what you meant by checking the global snmp settings, but I did check the following: SNMP settings on HPSIM server, SNMP Trap settings through HPSIM web page, Global Protocol Settings and I went through the First Time Wizard again.

I have also tried stopping and restarting the HPSIM services by using the mxstop an mxstart commands with no success. I didn't find a command that would just restart the VCRM.

[Albert Austin]

hi,

--------
If I just do \\HpsimServerName:2381 from my PC I receive the error "There is no System Management Home Page for HpsimServerName".
--------

You cannot access SMH using the above method.
it should be
https://127.0.0.1:2381/
https://servername:2381/
https://serverIP:2381/



------
The other strange thing is I can't get to the SMH for the HPSIM server unless I am on the console of the HPSIM server.
-------
Did I understand right that you can access SMH of a server through SIM console? If you can are you asked for a login and password.
If you have to enter your login/password everytime you do this your Trust relationships your problem.



----
I wasn't exactly sure what you meant by checking the global snmp settings, but I did check the following: SNMP settings on HPSIM server, SNMP Trap settings through HPSIM web page, Global Protocol Settings and I went through the First Time Wizard again.
----

I meant your settings under Global Protocol settings in your SIM server.


----
I have also tried stopping and restarting the HPSIM services by using the mxstop an mxstart commands with no success. I didn't find a command that would just restart the VCRM.
----

Is this a windows OS? You could then restart the SIM related services from Control Panel->Administrative Tools->Services->HP...

[MsCindy]

Hello, once again thank you for the response.

Sorry.. I didn't state how I was trying to access the SMH for the HPSIM server correctly. I am really doing a https://servername:2381 and receiving that error. I am only receiving that error on my HPSIM server. All other servers that are being monitored work properly. The only server that I have to be on the HPSIM console to access the SMH is for the HPSIM server itself. That is the only way to get to the SMH for the HPSIM server currently. I found this problem with the SMH for HPSIM server at the same time I found the problem with the VCRM.

Unfortunately restarting the HPSIM services does not help my problem.

Let me restate my problem:The HPSIM server does not recognize itself as a VCRM even though I can access the VCRM web page and see all of the PSP.

Any suggestions would be greatly appreciated.

[Ananthak23]

Try running Identification task against the SIM server itself. Set VCRM in HP SIM i.e by going to Options menu (in HP SIM) and then selecting VCRM and save it.

-Anantha

[MsCindy]

Thank you for your response.

I tried running the Discovery task and Software/Hardware identification task against the HP SIM server. This still did not help the HPSIM server to be recognized as a VCRM.

I cannot set the VCRM because when I go to the Options menu and then VCRM my HPSIM server is not listed as a VCRM server to choose from.

[Albert Austin]

I suggest you try and re-install VCRm one more time.

[Jeff Peil]

This exact issue just happened to me today. I have over 60 servers in there reporting fine, now they are mostly question marks and when I go to a server, open up the VC Agent and try to Change Agent Settings, everything is in there, but it says it can no longer connect to the Manager.

Still no answer to the other issues I have seen out here (clusters not showing up, etc.). Beginning to think SIM is becoming an unreliable product for managing servers.

[MsCindy]

I am glad to hear it is not just I having this problem. What version are you running on your HP SIM server? I had recently installed PSP 7.50 on the server so I am hoping that that is not the issue. I still have not resolved my issue; I cannot take down time for a few more days. Keep me posted if you find a solution.

[Rich Purvis]

Earlier you stated:

"Sorry.. I didn't state how I was trying to access the SMH for the HPSIM server correctly. I am really doing a https://servername:2381 and receiving that error. I am only receiving that error on my HPSIM server. All other servers that are being monitored work properly. The only server that I have to be on the HPSIM console to access the SMH is for the HPSIM server itself. That is the only way to get to the SMH for the HPSIM server currently. I found this problem with the SMH for HPSIM server at the same time I found the problem with the VCRM."

The issue with accessing SMH on your HPSIM server may be the root of the issue with HPSIM "seeing" the VCRM. The way HPSIM identifies a VCRM server is through the SMH and if there are issues getting to the SMH it may be why it no longer sees the VCRM. If you are on a remote system trying to access the SMH you have stated that you cannot get to it? Is that correct? Only if you are local on the HPSIM server you can access it?

Remotely, when you cannot access the SMH, are you able to ping that server using the server name? Also, have you looked at the SMH security settings on the server running HPSIM? You may want to check to see if any of the IP Binding or IP restriction settings are configured - if they are it may be causing a problem. Also, there was a version of SMH that would not always properly bind to all the available IP adresses on a server, which is its default behavior, do you know what version of SMH you are running on the HPSIM server?

Just some ideas.

-Rich

[MsCindy]

Thank you for your reply.

I agree "The issue with accessing SMH on your HPSIM server may be the root of the issue with HPSIM "seeing" the VCRM." Now I just need to figure out a way to fix it. =)

I am able to ping my HPSIM server from remote locations using server name and/or IP. I checked DNS and everything is in order.

I verified all security settings by going through the SMH while on the console of the server and everything is as it should be.

I am going to be taking an outage the weekend of the 24th so hopefully I will be able to figure it out then.

[MsCindy]

Believe it or not a simple reboot fixed the problem. I wish there would have been a way to fix the problem without taking down the server.