Array Controller Cache Status Changed to not configured Error on G9 server

[Bhram]

I have this error on my G9 server , is this related to Cntroller backup or might be due to something else ?

can someone advise me please.

A Smart Array Controller Cache status has changed to not configured. This may be caused by a configuration change.

User Action
Check the cache controller error code and run diagnostics.

WBEM Indication Properties
AlertingElementFormat: 2 0x2 (CIMObjectPath)
AlertingManagedElement: "\\HPQ:HPSA_ArrayController.CreationClassName="HPSA_ArrayController",Name="PDNLH0BRH71BTT""
AlertType: 5 0x5 (Device Alert)
Description: "A Smart Array Controller Cache status has changed to not configured. This may be caused by a configuration change."
DeviceModel: "Smart Array P440ar Controller"
EventCategory: 6 0x6 (Primary Storage Device)
EventID: "12"
EventTime: "20230319212705.090000-000"
HWFirmwareVersion[0]: "5.04"
HWLogicalLocation[0]: "Smart Array P440ar Controller in Slot 0"
HWManufacturer: "HPE"
HWSerialNumber[0]: "confidential info erased"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{8FB1930E-EDBF-44B4-B6D2-DEEF349E8ADD}"
IndicationTime: "20230319212840.237000-420"
NetworkAddresses[0]: "1"
OSType: 117 0x75 (Microsoft Windows Server
OSVersion: "10.0.14393"
PerceivedSeverity: 3 0x3 (Degraded/Warning)
ProbableCause: 35 0x23 (Performance Degraded)
ProbableCauseDescription: "Array Controller Cache Status Changed to not configured"
ProviderName: "HP Smart Array"
ProviderVersion: "10.60.0.0"
RecommendedActions[0]: "Check the cache controller error code and run diagnostics."
Summary: "Array controller cache status not configured"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2.40_02-17-2017"
SystemFirmwareVersion[1]: "2.40 _02-17-2017"
SystemGUID: "39363737-3737-4D32-3237-323"
SystemModel: "ProLiant ML350 Gen9"
SystemName: "
SystemProductID: "776977-S01"
SystemSerialNumber: "confidential info erased"
TIME_CREATED: 133237601254253956 0x1d95ae4757c2584
VariableNames[0]: "FailureDescription"
VariableNames[1]: "CacheSizeTotal"
VariableNames[2]: "CacheSerialNumber"
VariableTypes[0]: 1 0x1 (string)
VariableTypes[1]: 5 0x5 (uint32)
VariableTypes[2]: 1 0x1 (string)
VariableValues[0]: "Cache or Battery Problem"
VariableValues[1]: ""
VariableValues[2]: "PDNLH0BRH71BTT"

For more information, please contact HPE Support.

[feigenL]

Hello there, this could be related to 2 things, first, that the Cache hasn't been configured, so go ahead and check this document:

https://support.hpe.com/hpesc/public/docDisplay?docId=c03297789&docLocale=en_US

The second option is that there is a hardware failure, either on the cache module or on the battery, and needs to be replaced.

Try to check the IML log to seek for more details and for the spare part number.

Best regards.

[Bhram]

@feigenL 

Thanks for the reply , i install the ACU but it doesnt detect any controller on my server

ACU did not detect any supported controllers in your system

in system managment homepage  i can see th controller there   Smart Array P440ar Controller

i upload a snapshot of Controller at below link

https://ibb.co/nQ2xsN9

[Bhram]

I have download the HP smart array configuration software from below lik for my server  ML350 G9

When i run the software after i installed on my server i got erro that ACU did not detect any supported controller

is ther any specific software for  the controller i have Smart Array P440ar Controller

https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_669f83062c7b492083c2aa7125

[Vinky_99]

@Bhram 

The HP Smart Storage Administrator (HP SSA) software should detect the Smart Array P440ar controller on your server, and you can use it to configure and manage the RAID arrays.

If the ACU is not detecting the controller, it could be due to compatibility issues with the version of the ACU utility or operating system you are using. It is possible that the Smart Array P440ar controller requires a newer version of the ACU utility than what you have installed.

To verify compatibility, you can check the release notes for the ACU and Smart Array P440ar controller firmware versions. You can download the latest firmware for your controller from the HPE website and update the firmware using the Smart Update Manager (SUM).

Alternatively, you can try using the HP SSA software to manage the controller. The HP SSA software should detect the controller, and you can use it to configure and manage the RAID arrays.

You can download the HP SSA software from the HPE website

Hope this helps! Let me know...