Console Switch Update?

[Kevin_88]

I have a Compaq rack-mounted KVM switch (8-port, ps/2 connectors, part num 169968-002). I'm having problems with a mouse and wondering where I can get any available updates for this switch. I understand that CPQ has had some firmware updates for some models and an eprom update also but I don't know what applies to this unit and where to get them. Any help would be appreciated.

I got the part number from the bottom of the unit where it specified 169968-002 as the part number for replacements. Part Surfer recognized it but, other than that, it draws a blank. Perhaps there is another, more useful model number but I don't know what that would be.

[Sunil Jerath]

Hello Kevin,
This is what I found. Please give it a try and let me know.

http://h18007.www1.hp.com/support/files/server/us/download/16955.html

Regards,

[Kevin_88]

Thanks for your help.

The readme in this file says to transfer the binary to the switch via serial port. My switchbox seems to have no serial port. Perhaps I need an EPROM update (if there is one). How would I find out if such an EPROM update exists?