Help with drivers

[JRuben]

Hello everyone,

I received an HP-Proliant server with Windows 2019 server standard, when viewing the device manager, I noticed that those drivers are missing. Is there any way to know what hardware they are? Or how I could look for the drivers on the HP site.

Here is the screenshot. Any help is welcome. Thank you very much.

[TVVJ]

Hello,

If the server is an HPE ProLiant ML30 Gen9 Server, then try installing the "HPE ProLiant Gen9 Chipset Identifier for Microsoft Windows Server 2016 and Microsoft Windows Server 2019", "iLO 4 Channel Interface Driver for Windows Server 2016 and Server 2019", and "iLO 4 Management Controller Driver Package for Windows Server 2016 and Server 2019", restarting the server after each installation and check if the issue is resolved.

If the server is an HPE ProLiant ML30 Gen10 Server or an HPE ProLiant ML30 Gen10 Plus Server, then try installing the "iLO 5 Channel Interface Driver for Microsoft Windows Server 2016 and 2019", and "iLO 5 Automatic Server Recovery Driver for Microsoft Windows Server 2016 and 2019", restarting the server after each installation. 

Regards,

[JRuben]

Thank you TVVJ, I will do it.

Regards.

[JRuben]

Hi TVVJ,

I have a Proliant ML30 Gen10, I did what you told me about installing the ILO upgrade, I rebooted in both cases.
But the missing drivers keep showing up.

[BPSingh · Accepted solution]

Greetings!

Please run the Gen10 Service Pack for ProLiant (SPP) Version 2022.09.01.00 in ONLINE mode and check for the issue. 

https://support.hpe.com/connect/s/softwaredetails?language=en&softwareId=MTX_7d8ee25ee8fe4031b47179d44c

https://support.hpe.com/hpesc/public/videoDisplay?videoId=vtc00000206en_us

Please ensure there is no unsupported/3rd party cards installed in the server. 

In case if the issue persists, please log a support case and share logs for further investigation. 

[JRuben]

@BPSingh  Thank you very much!! Everything works fine!

Best Regards.

[Sunitha_Mod]

Hello @JRuben,

Excellent! 

We are glad to know your concern has been addressed. 

[JRuben]

Thank you very much!!