HPE Server Memory Configurator broken

[Sam2000]

It looks as if the HPE Server Memory Configurator is not working any longer since a few days. This only applies if you select DDR3 on the inital page  (https://memoryconfigurator.hpe.com/ddr4memoryconfig/home/legal). The DDR4 version works fine.

I get the following error message after selecting DDR3:

ERROR: Invalid request. Please "Start Over".

Is there any chance the tool gets online again?

[Moderator edit: The above link is no longer valid]

[Suman_1978]

Hi,

I tried today and its working for me.
You may try with a different browser.

---

Thank You!
I am an HPE Employee

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Useful Links for ProLiant Servers

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

[nagesh891]

still not working:

500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed.

[nagesh891]

trying below link:

https://memoryconfigurator.hpe.com/

[Moderator edit: The above link is no longer valid]

[nagesh891]

[Moderator edit: The above link is no longer valid]

[KevinSpringPM]

The tool has retired. You can use the Server Options Compatibility Tool for compatible data or visit https://www.hpe.com/us/en/servers/memory.html#Resources for additional information on HPE Memory.

[rh]

Why would something that worked so wel be retired without a replacement? 

[Adam Little]

So, instead of letting customers know that a highly useful tool is being retired in advance, you just shove out a "for dummies" pdf and say "good luck"? Glad to see you're treating customers well...

[Kevin_Aventis]

Memory configurator was one of the tools that set HPE apart from Dell.  Totally bummed about this tool being killed.

[Joe_de_Sousa]

so where do we find memory upgrades for Gen 9 systems?

[TMSs]

How are we to find the correct memory config for upgrading systems, these systems have to be balanced so they run as designed.  Come on HPE bring this back, this tool isnt just used for one off configs, I need this for upgrading and budgetary for my next year....

[mluttik64]

Totally agree, this was/is one of the most usefull tools for day to day configuring and expansion. Please reactivate this tool!!!

I've send this message to our PBM as well, so hopefully HPE will do something with our comments!

[LaurentF]

I was using this tool to find appropriate balanced memory configurations. What tool are we supposed to use now ?

[Kevin_Aventis]

That's exactly how I've used it for years as a VAR sales rep.

Maybe someone will write one.

[BNewby]

Nobody asked me or communicated to customers how we felt about this retirement...This is a huge loss.  We need Gen10 plus to be added and it re-published.

[BCompany]

I agree with everyone else. This is terrible news!

Correct population of memory has always been difficult and refering to Quickspecs or other documentation is really hard when you're upgrading servers and mixing new memory with the old ones. Also for balancing between capacity and throughput.

What is the business reason for discontinuing this? More likely many HPE customers were just not aware of the configurator. I know that HPE resellers were also using this extensively to minimize wrong configurations.

[LaurentF]

FYI I have opened a ticket on the EMEA techhub, the reply is the following :

We are aware that this situation leaves an empty hole in our publicly available working tools since we have not a replacement yet. Experts did not share any major reason why it was removed (it seems that it was not complaint with HPE branding)

However, Experts are aware of this situation. They also know that customers/clients are asking for a replacement.

They are working to enhance Power Advisor’s “memory configuration” so we have a working replacement ASAP, sadly, we do not have a release date for that neither.

[Gumpsi]

Exijo que este de nuevacuenta funcionando el Memory configurator. No pueden quitar la herramienta es de mucha utilidad para configuraciones de memoria.

[JosuP]

June 2022 and we are still without service

[Otago]

Looks like HPE is backing out of the server market...

[Angel Garcia_1]

Fué bonito mientras duró. No entiendo como han eliminado esta herramienta que nos ayudaba a planificar nuestras ampliaciones de memoria en el entorno.

Una desagradable noticia

[Kevin_Aventis]

estoy de acuerdo 100%

[CPadilla]

The memory configuration tool that previously existed allowed us to correctly configure the part number options required for each configuration. It is very important that HPE reconsiders its position of not republishing the tool: https://memoryconfigurator.hpe.com/MemoryTool/Home/ConfigurationDetails