Memory Configuration

[khemarith]

Hello Everyone

Please help me I have an issue Server's Memory

I want to remove the memory that has the problem from the server but I don't know what memory number I need to remove.

- Memory error on Processor 2: Memory Port: 12

- But Memory Processor 2: Memory port: 7 is empty  

Server: ProLiant DL380 Gen9

Processor 1: Intel(R) Xeon(R) CPU E5-2640 v4 @ 2.40GHz
Processor 2: Intel(R) Xeon(R) CPU E5-2640 v4 @ 2.40GHz

Memory Details ( hide empty sockets )
Processor 1 1 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 2 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 3 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 4 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 5 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 6 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 7 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 8 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 9 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 10 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 11 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 1 12 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 1 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 2 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 3 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 4 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 5 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 6 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 7 Not Present N/A N/A N/A N/A N/A N/A N/A N/A
Processor 2 8 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 9 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 10 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 11 Good, In Use HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM
Processor 2 12 Degraded HPE SmartMemory 809083-091 DIMM DDR4 32768 MB 2400 MHz 1.2 V 2 RDIMM

[rabindra11sharm]

Dear Khemarith

From the shared DIMM config Processor 2, DIMM 7 is not Present.
Which is not a balanced Configuration. There is a link given for DIMM population for DL360. Please folow it.

I would request you to log a HPE support case for more clearity.

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c05241599