Power Issue

[Ammar_Sh]

Hello Everyone,

I'm facing a problem with my LD20 Gen9, it cannot be turned on. it turns 1/2 second on, then gets in kinda sleep-mood.
the front 4 lights start blinking. Power blinks in Orange and when I press on the UID, I get into the Health Summary

where I get 5 Errors:

1 - power on Fault, Processor, Processor1 

2 - power on Fault, power supply,  power supply2

3 - Runtime Fault, Processor, Processor1 

4 - Runtime Fault, power supply,  power supply2

I tried to reset it and press/hold the UID for 5/10 Sec but nothing happen.
could you please help me and give me some tipps?

Best regards,

Ammar

[Suman_1978]

Hello @Ammar_Sh 

I hope you are referring to DL20 Gen9 Server.
There are couple of documents available which will help you troubleshoot the issue.

https://support.hpe.com/hpesc/public/docDisplay?docId=a00018641
https://support.hpe.com/hpesc/public/docDisplay?docId=c04444029
https://support.hpe.com/hpesc/public/docDisplay?docId=c04903922

Thank You!
I work with HPE but opinions expressed here are mine.
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[KeithMurra]

Having Same issue. guys i want to ask, is it safe if i unplug charge when gaming?i mean my power at home was failure so my laptop suddenly use power from battery. Is power failure when gaming can damage hardware?

Tell Tims Survey

[Suman_1978]

Hello @Ammar_Sh 

Let me know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Thankyou
Suman