ERROR WITH MSL2024

[MABDALA]

Hi Guys. My name is Mariano and im from Argentina.

We are having several issues with our MSL2024 with a drive Ultrium 7-SCSI.

Around 5/6 months we are having some problems with the tapes.  almost all tapes one after another starts to put in retired in "veeam backup and Replicator" and started to start the recordings very slowly (arround 20 mb/s) with all new tapes

(no clenaning routine requiered)

The new tapes are having this issue, in almost all jobs.

some point you need to know

1. no firmware update 

Product ID MSL G3 Series Currently Installed Library Firmware 7.00 / 3.20e Bootcode Firmware Revision 0.82

Vendor ID HP Product ID Ultrium 7-SCSI

2. no warranty

if its hapefull i leave webservice log

24.07.04 13:28:31.24 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.07.04 13:28:31.23 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.07.04 13:28:31.23 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.07.04 11:52:22.76 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x01, 1
Drive number: 0x01, 1
Tape Alert Flag: 0x14, 20
24.07.04 11:52:22.76 Event - Drive Cleaning request
Event Code: 0x82 - cleaning request
Drive number: 0x01, 1
24.07.04 11:44:26.72 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x14, 20
24.07.04 11:44:26.72 Event - Drive Cleaning request
Event Code: 0x82 - cleaning request
Drive number: 0x01, 1
24.07.04 10:58:32.65 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.07.04 10:58:32.65 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.07.04 10:58:32.64 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.07.03 12:25:12.24 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.07.03 12:25:12.24 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x14, 20
24.07.03 12:25:12.23 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.07.03 12:25:12.22 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.07.03 12:25:12.22 Event - Drive Cleaning request
Event Code: 0x82 - cleaning request
Drive number: 0x01, 1
24.07.02 11:08:36.19 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x01, 1
24.07.01 20:19:31.81 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x09, 9
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.07.01 20:19:31.80 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x09, 9
Drive number: 0x01, 1
Tape Alert Flag: 0x14, 20
24.07.01 20:19:31.79 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x09, 9
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.07.01 20:19:31.78 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x09, 9
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.07.01 20:19:31.78 Event - Drive Cleaning request
Event Code: 0x82 - cleaning request
Drive number: 0x01, 1
24.07.01 12:01:38.35 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.07.01 12:01:38.34 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.07.01 12:01:38.34 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.06.30 21:24:01.06 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x01, 1
24.06.30 10:18:08.52 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.06.30 10:18:08.52 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.06.30 10:18:08.51 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.06.30 09:18:50.01 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.06.30 09:18:50.00 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x14, 20
24.06.30 09:18:49.99 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.06.30 09:18:49.99 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.06.30 09:18:49.98 Event - Drive Cleaning request
Event Code: 0x82 - cleaning request
Drive number: 0x01, 1
24.06.28 12:58:20.57 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.06.28 12:58:20.56 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x14, 20
24.06.28 12:58:20.56 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.06.28 12:58:20.55 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.06.28 12:58:20.54 Event - Drive Cleaning request
Event Code: 0x82 - cleaning request
Drive number: 0x01, 1
24.06.18 16:13:19.25 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x05, 5
Drive number: 0x01, 1
Tape Alert Flag: 0x01, 1
24.06.14 17:50:44.70 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x15, 21
24.06.14 17:25:53.86 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.06.14 17:25:53.85 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.06.14 17:25:53.85 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x06, 6
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.06.13 01:23:44.00 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x05, 5
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.06.13 01:23:43.99 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x05, 5
Drive number: 0x01, 1
Tape Alert Flag: 0x14, 20
24.06.13 01:23:43.99 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x05, 5
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.06.13 01:23:43.98 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x05, 5
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.06.13 01:23:43.97 Event - Drive Cleaning request
Event Code: 0x82 - cleaning request
Drive number: 0x01, 1
24.05.20 16:55:17.44 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x01, 1
24.05.20 12:16:31.35 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x27, 39
24.05.20 12:16:31.35 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x06, 6
24.05.20 12:16:31.34 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x03, 3
24.05.19 11:18:04.77 Event - Drive Warn or Crit Tape Alert flag
Event Code: 0x84 - tape alert
Element number: 0x02, 2
Drive number: 0x01, 1
Tape Alert Flag: 0x01, 1

Someone could help me with that please?

Thanks

[shuff]

Here are 3 reasons why it could be happening. The predictive failure reason seems most likely to me and I bet you'll need an active HPE warranty to resolve this.

[Moderator edit: External link removed.]

[MABDALA]

It's a drive issue?

we are going to buy another

[NarayanKK-SO · Accepted solution]

@MABDALA

This is a faulty drive. If an unexpired cleaning media was used and the drive still reports error. Then we must replace the drive.

[MABDALA]

Hi and Thanks.. We are trying to buy the replacement.

Thanks