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02-13-2019 02:18 AM
02-13-2019 02:18 AM
Suddenly one of our controllers in our SV3200 started being unresponsive.
The working controller can't find the other controller, and the controller seems to end up in an endless reboot sequence after it has been reseeded.
Any ideas? I have created a support case for this, but no answer so far.
Solved! Go to Solution.
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02-18-2019 08:08 AM
02-18-2019 08:08 AM
Re: SV3200 controller unresponsive
Shutdown the Controller with the help of recessed power button as attached in pic. Then open the Controller and physically disconnect and reconnect battery module.
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
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02-18-2019 08:08 AM
02-18-2019 08:08 AM
Re: SV3200 controller unresponsive
Shutdown/Reboot process as attached.
I work for HPE
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02-18-2019 06:46 PM
02-18-2019 06:46 PM
Re: SV3200 controller unresponsive
@Kenneth-S ....did you got any help or solution for your issue? Do you need to replace the Controller?
Can you please help us to understand if the issue got resolved or not?
If issue got resolved then how?
Also request you to mark the forum as resolved if there is no more outstanding query from your end on this issue.
This will help for everyone who are all following your forum.
Hope this helps!
Regards
Subhajit
If you feel this was helpful please click the KUDOS! thumb below!
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02-18-2019 10:13 PM
02-18-2019 10:13 PM
Re: SV3200 controller unresponsive
We already tried the thing that you mentioned, and in the meantime HPE started the handling of our case.
They will replace the controller tomorrow, but as of now, our SAN is still running with one controller only. So it is not sovled yet.
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02-19-2019 12:54 AM
02-19-2019 12:54 AM
Re: SV3200 controller unresponsive
Thank you for your reply.
Once issue gets resolved please update in this forum so that everyone who are following this forum will get the updates and this will be learning for everyone.
Hope this helps!
Regards
Subhajit
I am an HPE employee
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02-20-2019 05:23 AM
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02-20-2019 06:10 AM
02-20-2019 06:10 AM
Re: SV3200 controller unresponsive
@Kenneth-S .......thank you for providing the update...........kindly mark your solution as self resolved for this forum
Hope this helps!
Regards
Subhajit
I am an HPE employee
If you feel this was helpful please click the KUDOS! thumb below!
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