SV3200 Trouble

[jchen522]

For some reason after SV3200 has been running for a while, GUI comes up really slow and none of the admin login account works.  SV3200 has been patched.  What is the correct way to reboot at this point if we cannot even login?

[SUBHAJIT KHANBARMAN_1]

if you can access haLO then try to restart Controllers from there. Commands as below,

poweroff controller 1

poweron controller 1

poweroff controller 2

poweron controller 2

if not able to login through haLO then try to restart controller one a time with the use of Recessed power button as shown in picture as attached.

Hope this helps!
Regards
Subhajit

If you feel this was helpful please click the KUDOS! thumb below!

***********************************************************************************

[SUBHAJIT KHANBARMAN_1]

Shutdown/reboot process as attached

[SUBHAJIT KHANBARMAN_1]

@jchen522 

Can you please help us to understand if the issue got resolved or not?

If issue got resolved then how?

Also request you to mark the forum as resolved if there is no more outstanding query from your end on this issue.

This will help for everyone who are all following your forum.

Hope this helps!
Regards
Subhajit

If you feel this was helpful please click the KUDOS! thumb below!

***********************************************************************************