HP LaserJet 4250 postscript driver update and Windows 2003 server

[Ove Lindblom]

Hi,

Has anyone have had this problem?
Updating a HPLJ 4250 postscript driver to the latest version on a Windows 2003 server corrupt the driver and sometimes even the printer port.The spooler stops frequently which I belive is caused by a corrupt printer port(s).
The solution have been to recreate the queues (and eventually the printer port).Have any of you an idea about why this happen?

[Roger Faucher]

Ove:

I don't know specifically but I would certainly try the latest printer firmware, software, and driver from here:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=412149&prodTypeId=18972&prodSeriesId=412144&swLang=8&taskId=135&swEnvOID=1005

I would also try W2K3 SP1 (and perhaps SP2).

Make a great day!

Roger

[Ove Lindblom]

That was this driver that caused the problem.The servers has SP1 installed

[Roger Faucher]

Ove:

That leaves the firmware; have you updated the firmware? It specifically resolves some 4250 PS issues.

Make a great day!

Roger

[Ove Lindblom]

No firmware have been updated.But thats not the problem here. The problem is within the server(s) because the driver gets corrupted when updating it to the latest release.

[Eric Davis_2]

I'm seeing this problem too.

W2k3 R2 x64 2-node cluster.

The HP 4350 and 4250 share the same driver download; which i suspect might be part of my problem.

Background:

I was having printing display problems with the pCL driver on a 4350 printer so switched them all to PS driver.

I switched the 4350's first to the PS driver and was fine.

Once I started switchign the 4250PS printers all the printers started having problems.

I noticed the spooler would hiccup and quickly restart. (short enough that it woudnt' trigger a failover).

I'd get messages like, "Unable to read printer propertiers", "Unable to read printer information"

[Eric Davis_2]

After some research I discovered this note in this article:

http://support.microsoft.com/kb/835609/

Would be nice if HP tech suppport monitored their own forums.

Namely:

This problem occurs when you use some third-
party printer drivers. To work around this problem if you use the Hewlett-Packard (HP) LaserJet 4300 printer with Windows Server 2003, HP technical support recommends that you install the HP LaserJet 4100 driver instead of the LaserJet 4300 driver