Problem with spooler sub system

[Output Environment Team]

Why does spooler sub system not show my printer as having an error, even though the printer is down?

[Roger Faucher]

What mfgr/model is the printer? What is the driver version?
Is SP1 installed on W2K3?

Make a great day!

Roger

[Output Environment Team]

OS: Windows server 2003 sp1 current hotfixes
Printers: LaserJet 4000 and 4050
Driver: PCL5e and PCL6 last released versions for both models
Queues: ca 500

[Roger Faucher]

Hi:

I assume you've tried removing and re-adding the printer(s). Is this an AD environment?
Have you activated the print server in Managing your Server?
Are this locally-attached or network-attached printers?
If network-attached, are you using Standard TCP/IP ports?

Roger

[Output Environment Team]

My print environment

OS:
windows server 2003 (5.2 build 3790.srv03_sp1_rtm.050324-1447 service pack 1)

Used printer models:
LaserJet 4000 and 4050 (only this both installed, nothing else)

Print monitors:
Winprint
HPPRN05 (HPPRN05.DLL 60.4.30.4)
HPZZP052 (hpzpp052.DLL 60.52.41.0)

Used printer driver:
HP LaserJet 4000 Series PCL5e and PCL6 (4.27.4000.400)
HP LaserJet 4000 Series PS by MS
HP LaserJet 4050 Series PCL5e and PCL6 (4.27.4050.410)
HP LaserJet 4050 Series PS by MS

Port type:
HP Standard TCP/IP Port

Monitors:
hpdcmon.dll (4.20.0.0)
HPBMMON.DLL (10.0.0.16)

[Jon Finley]

If you've directly attached the printer to the server through a parallel cable, make sure that the cable is a newer bi-directional cable, otherwise the printer can't communicate with the server.

If you've unchecked "bi-directional support" from within the printer options, the printer won't talk to the server.

Jon

[Jon Finley]

Just noticed your comment about the "HP Standard TCP/IP port". I've had better luck creating and using a Standard TCP/IP port (not an HP port).

Confirm the port settings, or else delete the port and create a standard TCP/IP port.

Jon

[Output Environment Team]

Using Standard TCP/IP Port Monitor solved that problem

[Roger Faucher]

Lischka:

Didn't Jon merit more than 2 points for solving your problem?

Point -setting recommendations are shown in the e-mails you receive from the Forums.

Make a great day!

Roger