The previous system shutdown was unexpected Reason Code: 0xa000000

[John DeAgro]

Hey all,

I need a little help in determinig what is causing a new HP Proliant DL580 G5 server to have an unexpected shutdown. Below is the event viewer error log information as well some specs of the server environment. I appreciate in advance for any help!

Thanks,
John

-----Error Message-----

The previous system shutdown at 12:07:05 AM on 9/14/2008 was unexpected.
The reason supplied by user (username) for the last unexpected shutdown of this computer is: Other (Unplanned)
Reason Code: 0xa000000
Bug ID:
Bugcheck String:
Comment: Unknown - Researching shutdown

Event ID: 1076

-----SoftwareInfo-----

MS Windows Server 2003 R2 Enterprise Service pack 2.
MS SQL Server Standard 2005 SP1 (9.0.2047)

----Hardware----

HP Proliant DL580 G5
Bios - p61
Processor - Xeon E7330 @2.40 GHz (QuadCore)
Memory - 32GB
Storage Controller - Smart Array P400 (SAS)
Controller Firmware Ver. - 4.12
Logical Drive#1 - 72GB (QTY.2)(RAID 0)
Logical Drive#2 - 146GB (QTY.6) (RAID 10)
Fibre Channel Controller - QLogic (QTY.2)
SAN - HP MSA1000

[Roger Faucher]

John:

I'm having trougble believing it but this guy says he fixed a very similar problem by turning off the password-protected screensaver:

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2616265&SiteID=17&pageid=0

Make a great day!

Roger

[John DeAgro]

Roger,

Thanks for the response. I do have a GPO that enforces the screen saver/password protected option after 900 seconds however I to0 dont believe this is the cause but you never know... The server has been running for over a month in production at our DR site and this just happened. I had it also happen on another DL580 G5 with the same specs in our primary location and ended up disabling the ASR option in the HP management tools. All of the servers in the domain use this GPO and only the two new DL580's have had this un-expected shutdown issue. The common thing between the two DL580's is the QLogic HBA controllers which are connected to the MSA1000 SAN. I am going to disable the ASR option on this server as well.

Thanks,
John

[John DeAgro]

All,

After researching this a little more is appears to be a known issue and HP has released a Systems ROMPaq Firmware Upgrade dated (2008.09.01 (A) (2 Sep 2008)

This upgrade can be found here: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&swItem=MTX-e9aa013d543d491eb76d649e7c&prodNameId=3562405&swEnvOID=1005&swLang=8&taskId=135&mode=4&idx=3

I am going to implement this in hopes to resolve the issue. I am also leaving the ASR option enabled for now...

Thanks,
John

[Michel Casanova]

Hi John ! with the firmware installation you problem is solved ?

I have the same trouble.

Greetings,